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Hi, I have have a strange problem with about 10% of my devices: handsets: 7130, ... IT & Business Pros forum

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    nrgi's Avatar
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    Thumbs down Device resetting?

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    Hi, I have have a strange problem with about 10% of my devices:

    handsets: 7130, 8700, 8100

    Users complain of icons moving themselves and 'profiles' switching back and forth ???

    Does anyone know what is going on ? any help would be great

    Ta !

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    Re: Device resetting?

    Nrgi, I have not heard of that. Have you had your users reboot their devices (take out battery with BB on, then hold down the power key for at least 30 seconds before putting the battery back)?

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    Re: Device resetting?

    Quote Originally Posted by ljbyar
    Nrgi, I have not heard of that. Have you had your users reboot their devices (take out battery with BB on, then hold down the power key for at least 30 seconds before putting the battery back)?
    No havant tried that, have been wiping teh devices !! Will try your surgestion next time, many thanks

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