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BlackBerryGuy delivers training for end-users and system administrators. Become a member and let our experts ... IT & Business Pros forum

  1. #1
    TheBBerryGuy's Avatar
    TheBBerryGuy no está en línea Stack level 2
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    Jan 2007
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    Customized Training Programs Available

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    BlackBerryGuy delivers training for end-users and system administrators. Become a member and let our experts work to refine your BlackBerry knowledge and maximize your BlackBerry experience.



    Training Clinic Mission

    To provide training that will help BlackBerry users maximize the productivity gained from their device.
    Clinic Curriculum
    • Tips, Tricks and Shortcuts
    • Appearance usage and setup
    • Auto text usage
    • Navigation techniques
    • Calendar usage
    • Memo pad usage
    • Profile set-up and usage


    Overview


    This program works with systems administrators and technical support staff on how to install, configure and manage the BlackBerry Enterprise Server in a corporate environment. System administrators can also learn advanced administrative tasks of the BlackBerry Enterprise Server and how to install and support the server.

    Custom curriculum includes:
    • Best practices
    • Software updates / patches
    • Application installation
    • Desktop management
    • Network readiness assessment
    • Adding / managing users
    • Mobile data services
    • Security issues


    Overview

    This program is designed to work with help desk support to discover the best course of action and develop a plan to address the needs of their end users.
    Includes:
    • Best practices
    • Software updates / patches
    • Application installation
    • Desktop management
    • Network readiness assessment
    • Adding / managing users
    • Mobile data services
    • Security issues
    BlackBerry Help-Desk Services

    BlackBerryGuy Help Desk will serve as your sole provider for pre-and-post sales support for your BlackBerry end users.
    Services Include:
    • Carrier support
    • Personal Representative dedicated for your account
    • Support representatives are trained for device and carrier technical issues
    • No Hold Time
    • RIM Strategic Partner - unique opportunities for our clients
    • Ability to make account changes on your behalf through cellular carriers
    • Access to end-user custom training manuals and device learning applications
    • Billing resolution assistance
    • Assistance with device warranty executions and loaner units


    ON-Demand Curriculum for each device
    • Getting Around
    • Address Book
    • Email
    • Phone
    • Profiles (Ring/Vibrate)
    • Calendar
    • Web Browser
    • Calculator
    • Enterprise Activation
    • Keyboard Lock & Security
    • Utilities
    Member Benefits


    Choose from the following membership levels:
    Basic (Master User): $59.99 per year

    Master User Membership Benefits:
    + Unlimited access to the BlackBerryGuy Training Clinics
    The BlackBerryGuys are famous for their BlackBerryGuy Clinics. Learn everything there is to know about maximizing productivity on your BlackBerry or simply indentify specific needs for your BlackBerry.

    + Email help-desk for end users and IT staff
    The BlackBerryGuy’s email help-desk guarantees a 15 minute response time to your request Monday to Friday, 8-5 CST.

    + Productivity suite of applications
    These applications are regularly updated and chosen for their ability to enhance your productivity on the BlackBerry.

    + BlackBerryGuy Tip of the Week... right on your BlackBerry
    BlackBerry users are always seeking new ways to use their device. The Tip of the Week will appear on your BlackBerry screen and are archived for your review at any time. These are helpful hints from The BlackBerryGuys to save you time and money.

    + BlackBerryGuy Member Zone
    Access to the online learning library, frequently asked questions, tips and tricks, simulated training modules... all of this is at your fingertips when you become a BlackBerryGuy Member.

    + BlackBerryGuy Newsletter
    In a fast paced world, new technology is launched every day. The BlackBerryGuy Newsletter keeps you in the loop on what’s hot and what’s not in the world of BlackBerry.

    Advanced (Master Member): $119.99 per year

    All benefits of the Master User Plus:
    + Phone and email help-desk for end-users and IT staff
    Access to a live, knowledgeable BlackBerry technician over the phone. Call 877-MYBERRY.

    + Exclusive on-demand video training
    Watch video training on your own time instead of attending a live webcast seminar. The BlackBerry Made Simple video series is the best in the market.


    If you are interested in becoming a member, have questions, or would like more information on how BlackBerryGuy can benefit you, please contact us at:
    877-MYBERRY
    or
    info@blackberryguy.com
    Last edited by N8DBB; 03-28-2007 at 01:34 PM.

  2. #2
    EricaJ1073's Avatar
    EricaJ1073 no está en línea PINStacked!
    Join Date
    Mar 2006
    Posts
    10,420

    Re: Customized Training Programs Available

    ~via BB (wap.pinstack.com)~ I just installed this on my BB and although I cannot afford the membership or to use EOffice or DocHawk, I like what I do see. Thanks.

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