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We have the X1 Client 6.24 (or is it 6.2.4?) and Blackberry Desktop Manager 4.7 ... IT & Business Pros forum

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    instant000's Avatar
    instant000 no está en línea Stack level 2
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    Question Compatibility Issue: X1 Search Client and Blackberry Desktop Manager?

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    We have the X1 Client 6.24 (or is it 6.2.4?) and Blackberry Desktop Manager 4.7

    Well, the user first had the X1 Client installed, and working successfully, for several weeks.

    On Friday, I installed the Blackberry Desktop Manager 4.7 (with Roxio Media Manager).

    After the obligatory reboot, the user logged in, and the X1 client software was NOT working.

    I then reinstalled the X1 client software.

    The X1 was working the rest of that day.

    User comes in on Monday, and the X1 client software isn't working again.

    Send in logs and etc., to support, and the user is able to do a repair, and get working again.

    Come in today (Tuesday) and the user has problems again.

    Has anyone else worked with the X1 client and Blackberry Desktop Manager? I just need to check with someone else on this one.

    I'll contact the user to schedule a time to re-do their apps, and then see if this clears everything up for them.

    Thanks!

  2. #2
    instant000's Avatar
    instant000 no está en línea Stack level 2
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    In this case, the issue was resolved via reinstalling the X1 client software.

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