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via BerryReview Do you use Remedy for staying up to date with IT tickets? Now ... IT & Business Pros forum

  1. #1
    j llama's Avatar
    j llama no está en línea Device Pro
    Join Date
    Sep 2006

    BlackBerry Client for BMC Remedy Service Desk from Aeroprise Mobility


    via BerryReview

    Do you use Remedy for staying up to date with IT tickets? Now you can access your tickets on the go with your BlackBerry Device.

    "Access View tickets by priority, location, date and more
    Create Create new tickets directly from the handheld device
    Update Change multiple fields on a single screen and save the updates with a click
    Close Update the BMC Remedy system as soon as an issue is resolved
    Reassign Transfer tickets to other members of the IT support staff
    Search Quickly locate information in trouble tickets
    Display Mobilize the specific fields in BMC Remedy that technicians need to resolve issues
    Security Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities
    Automatic Device Optimization Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power
    Online and Offline Connectivity With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online"

    Product page.
    BlackBerry® Certified Support Specialist

  2. #2
    jaydee's Avatar
    jaydee no está en línea Stack level 2
    Join Date
    Jan 2007
    Good find. We use this product at work but it would be more of a "this is cool" factor than anything. I contacted them and one of their reps called me back. They don't support our version yet and they were a little pricey, but the concept is really cool.

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