Do you use Remedy for staying up to date with IT tickets? Now ... IT & Business Pros forum
BlackBerry Client for BMC Remedy Service Desk from Aeroprise Mobility
Do you use Remedy for staying up to date with IT tickets? Now you can access your tickets on the go with your BlackBerry Device.
"Access View tickets by priority, location, date and more
Create Create new tickets directly from the handheld device
Update Change multiple fields on a single screen and save the updates with a click
Close Update the BMC Remedy system as soon as an issue is resolved
Reassign Transfer tickets to other members of the IT support staff
Search Quickly locate information in trouble tickets
Display Mobilize the specific fields in BMC Remedy that technicians need to resolve issues
Security Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities
Automatic Device Optimization Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power
Online and Offline Connectivity With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online"
BlackBerry® Certified Support Specialist
Good find. We use this product at work but it would be more of a "this is cool" factor than anything. I contacted them and one of their reps called me back. They don't support our version yet and they were a little pricey, but the concept is really cool.
Tags for this Thread