Results 1 to 5 of 5

Hi All, I have been having an issue with some users. When they do lookups ... IT & Business Pros forum

  1. #1
    damorec's Avatar
    damorec no está en línea Stack level 2
    Join Date
    Mar 2008
    PIN/ID
    20732FDD
    Posts
    23

    Address Lookup Problems

    Advertisement



    Hi All,

    I have been having an issue with some users. When they do lookups on their Handheld, some contact info does not appear: Such as the company name or contacts phone number. I have tested on another user...on the same bes...same device....same OS....and he gets the company name and contact number.

    Has anyone ever seen this problem or know of a resolution.

    I have tried the battery pull, wipe and restore...even loaded the OS again.

    Any help would be appreciated.

    Thanks,

  2. #2
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044
    Have you removed the user from the BES and reactivated his device?
    New User? - Read the NEW USERS GUIDE

  3. #3
    damorec's Avatar
    damorec no está en línea Stack level 2
    Join Date
    Mar 2008
    PIN/ID
    20732FDD
    Posts
    23
    Will try that now. I just wiped the device...never removed from BES.

  4. #4
    damorec's Avatar
    damorec no está en línea Stack level 2
    Join Date
    Mar 2008
    PIN/ID
    20732FDD
    Posts
    23
    Nope....Didn't work. I've come to realize its a widespread problem. I have took about a 10 user servey, all with same device, same Os...about half have the issue!

  5. #5
    BES Noob's Avatar
    BES Noob no está en línea BES Pro
    Join Date
    Jan 2008
    PIN/ID
    just ask
    Posts
    3,695
    Have you considered removing the address lookup file from the service book and resending it?

    My apologies in advance I know most people always like to give the cop out resend service book answer but thats the only thing that comes off the top of my head at the moment.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •