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Hi...wondering if anyone else has encountered this problem and what can be done about it??? ... RIM Handheld OS forum

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    Serenity7306's Avatar
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    What the *!@!*...? Email issue...Please help!

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    Hi...wondering if anyone else has encountered this problem and what can be done about it??? All of a sudden at some point within the past 2 hours, the last 18 days worth of my emails have completely vanished from my BB! I am only able to access emails from Feb. 11th to Feb. 13th. What the heck?!? Please help. Thanks!

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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~

    Check how long Messages are kept by the BB. Goto: Messages - General Options - Keep Messages for xx. Where xx can be set from 15 days to always.

    HTH
    Peter

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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~Thanks for the advice Peter...only thing is that it kept older emails, texts, etc. and deleted everything from Feb. 14th up to yesterday. ??? I am perplexed! They were there this morning and now they are gone.

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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~Update: Just went in and verified my message settings and it is set to keep messages "forever", so apparently that's not the problem.

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    Re: What the *!@!*...? Email issue...Please help!

    Serenity,

    Can you check your available memory, Options> Status> File Free=?
    BlackBerry® Certified Support Specialist
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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~Hi Gary...it says 7,313,005 Bytes available.

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    Re: What the *!@!*...? Email issue...Please help!

    Thats a bit low....I am not sure if it is critical enough to cause your vanishing emails but a little housecleaning may help. (Did you happen to notice if your call logs are also gone?)

    Anyway....suggest you delete unused languages, delete any unused 3rd party themes or apps, and if you are storing media on your device invest in a sd card and keep all of your media on it. There are a few other tips in this thread:
    http://blackberryforums.pinstack.com...sms_mms_e.html
    BlackBerry® Certified Support Specialist
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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~Whoa, yes, call logs are also gone! Oh & I guess I should've mentioned, this all occured while I was setting up my preferences in some new themes that I downloaded from here. Any correlation? Thanks for the help, Gary. Deleting unused apps, etc. now...

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    Re: What the *!@!*...? Email issue...Please help!

    ~via BB (wap.pinstack.com)~Can't figure out how to delete unused languages. Help says to go to Set Up Wizard, but there is nothing there about deleting languages.

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    Re: What the *!@!*...? Email issue...Please help!

    Quote Originally Posted by Serenity7306 View Post
    ~via BB (wap.pinstack.com)~Can't figure out how to delete unused languages. Help says to go to Set Up Wizard, but there is nothing there about deleting languages.
    Click "Setup(Options)" in main menu -> "Advanced options" -> "Applications"
    Scroll to the language you wish to remove, click the menu button, select "Delete".
    BB will tell you that deletion will occur when handset is restarted & will ask if you want to do this now. Click "No" and continue deleting others.

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    peterthill's Avatar
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    Quote Originally Posted by Serenity7306 View Post
    ~via BB (wap.pinstack.com)~Can't figure out how to delete unused languages. Help says to go to Set Up Wizard, but there is nothing there about deleting languages.
    Use DM/AppLoader to delete the unused languages. But remember to DL and install the Firmware on your PC

    HTH
    Peter

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    ~via BB (wap.pinstack.com)~
    Do a battery pull!

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