Thanks for the reply. I am not sure I entirely understand-I am rather new to this, though I have a lot of technical experience.
I was under the impression that servicebooks determined what services are available, rather than customizing the device.
As for the JDE, I gather that it is a programming environment? I would have thought that there was an easier way to create a new icon. Essentially, I want to create the equivilent of an alias (Mac user here, though I know the concept exists in Windows and certainly in Linux).
Any simpler workarounds or do I need to start programming right away?