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Hi, I am being a new Blackberry owner and has a problem with sending e ... RIM Handheld OS forum

  1. #1
    adh's Avatar
    adh
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    Problems sending e mails

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    Hi,

    I am being a new Blackberry owner and has a problem with sending e mails. My Blacberry is an 8100 Pearl and before I took it in operation I upgraded the OS from version 4.2.0.67 (the latest version supporting my carrier TDC) to 4.2.1.107 which I found on the internet. I deleted the vendor file as described and from what I understand the OS will now work with any carrier.

    Everything works fine and the Blackberry was then activated by our IT-department. We have an enterprise server. Everything works OK, however I can not send e-mails from the devise. I get the message ""Desktop Email program unable to submit message".

    The IT-people have not been able to solve the problem sofar and I am now thinking if the upgrade to the newer OS could have anything to do with it. I do not want to start installing the older OS again if this clearly has nothing to do with the problem.

    Any help is appreciated.

    Thanks.

    Anders Haarbo

  2. #2
    cwax's Avatar
    cwax no está en línea BES Pro
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    Re: Problems sending e mails

    Options to try out:

    Resend the service books from the BES; recreate the BES account; wipe and reactivate the device




  3. #3
    adh's Avatar
    adh
    adh no está en línea Stack level 1
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    Re: Problems sending e mails

    OK - could you give me a quick description on how to do that. Most of this is new to me, but I will be happy to try.

    Anders Haarbo

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