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alright...i have a customer who has been having issues with dissapearing messages and call logs...we ... RIM Handheld OS forum

  1. #1
    johnbb's Avatar
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    Need your help with dissapearing everything...

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    alright...i have a customer who has been having issues with dissapearing messages and call logs...we did everything (clear log all the time...cloe open applications...battery pull...

    and it does nothing.

    he doesnt have a working computer at the moment...so to get him the new OS i replaced his phone with a new one that shipped with the .71 OS.....

    anyone have any stinkin clue whats going on...even on the brand new phone its doing it....

    anyone have any clue....this is with Cingular and it bugs the crap out of me that this guy is having so many problems.

  2. #2
    glehman85's Avatar
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    Re: Need your help with dissapearing everything...

    which phone, 8100? is this the red pearl?

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    johnbb's Avatar
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    Re: Need your help with dissapearing everything...

    its a gray pearl

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    ksimmons1's Avatar
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    Re: Need your help with dissapearing everything...

    THis happens on hte pearl when the memory is getting full. Hopefully they are using a memory stick. Here is how to fix this:
    Media-pictures-menu- options - change to highest 20 MB
    and go into mass storage mode

  5. #5
    projectzero's Avatar
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    Re: Need your help with dissapearing everything...

    Also, delete unused languages. There's a stickied thread in the pearl forum about dissapearing call logs.

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