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I posted over in the support post already...so, I apologize for posting again. I need ... RIM Handheld OS forum

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    Jodiiii's Avatar
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    Need Upgrade Help!!!

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    I posted over in the support post already...so, I apologize for posting again. I need serious help! My upgrade process was stuck on the same screen for over an hour so I cancelled the upgrade, unplugged the phone, and restarted my pc. Now DM doesn't recognize my phone. The phone won't turn on. The LED just blinks red...two blinks at a time. UGH!! What do I do?? I need to install the OS but can't get the pc to recognize the phone at all.

    btw, I was upgrading my pearl from 4.2 to 4.5...

  2. #2
    doughdaddy's Avatar
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    First, uninstall the 4.5 OS from the PC and reinstall the 4.2 OS. Then follow this KB article on how to reinstall the OS when BB is not recognized:
    http://www.blackberry.com/btsc/searc...200%2040770705

    Report back when completed

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    Jodiiii's Avatar
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    ok, thanks..going to do that now. I never deleted 4.2..do I still have to reinstall it?

  4. #4
    doughdaddy's Avatar
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    How did you upgrade to 4.5 if you never deleted 4.2? Did the DM prompt you to load the OS upgrade?

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    Jodiiii's Avatar
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    Yes, it did. It went through most of the upgrade and then just quit.

  6. #6
    doughdaddy's Avatar
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    OK, I would say to go back to 4.2 (uninstall 4.5) before attempting to upgrade again. Maybe the download you got was corrupt. Let me know how you make out.

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    Jodiiii's Avatar
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    Thank you so much for your help. I am going to download 4.2 again. I am freaking out cuz my berry is usually attached to my ear. lol I will let you know what happens...

  8. #8
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    ok, listen, before you install 4.2 to your computer. Connect BB>Open DM>Help>About>Device Software Tab> Does it list 4.5 OS for your model device? If not, uninstall the old OS, and install the 4.5.


    edit: don't forget to delete the Vendor XML file.

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    ~via BB (wap.pinstack.com)~

    Thanks for the help, guys. I have my phone up and running on 4.2 again. I'm going to try the upgrade again tomorrow...or actually later today..lol

  10. #10
    Jodiiii's Avatar
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    Ok, SUCCESS!! I got my upgrade done..and, I'm very excited about it. So far, no problems. Just one question...I lost my tasks, memo, and BB messenger. Is there a way to get those back? I know I can find messenger to download, but what about my tasks and memo pad?

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