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Hi There, I have been trying to update my OS on my new Pearl. The ... RIM Handheld OS forum

  1. #1
    klander's Avatar
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    HELP - OS update showing in DM but not handheld

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    Hi There,

    I have been trying to update my OS on my new Pearl.

    The handheld says the old 4.2.0.51 but DM says device 4.2.0.64??????????

    Never asks me to update the handheld?????????

    Does anybody have any ideas????????

  2. #2
    kasperapd's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    Did you delete the vendor.xml file?

    ~via BB (wap.pinstack.com)~

  3. #3
    klander's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    no - where do i find that?

    and do i delete and then re-install?

  4. #4
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    Re: HELP - OS update showing in DM but not handheld

    Just search the vendor.xml file on you computer delete it and DM will ask you if you want to upgrade just click yes
    But before I would consider making a backup to make sure

    BTW Welcome to the stacks
    I'm french canadian so I can also help you in french, just PM me
    UNLESS it is for a BETA OS, it's at your own risk and I won't support it
    Sn1p3r

  5. #5
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    Re: HELP - OS update showing in DM but not handheld

    Just do a search on your pc for vendor.xml
    It will be in your Prgram Files, Common Files, Research In Motion folder. Mine is deleted so I can't see it and I do not recall where it was last time I deleted it.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  6. #6
    klander's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    the back up you are referring to is just through DM - correct?

    If so cheers guys!

  7. #7
    melissaox's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    you should see a backup and restore option in DM
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  8. #8
    klander's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    sorryone last questions BB connected /or disconnected /or doesnt really matter?

  9. #9
    I7oobie's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    ~via BB (wap.pinstack.com)~
    BB connected for backup and for update. It can be connected while deleting the vendor file too.

  10. #10
    klander's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    cheers guys!!!!!!!!!!!!!!

  11. #11
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    Turn your firewall off

  12. #12
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    Re: HELP - OS update showing in DM but not handheld

    Quote Originally Posted by I7oobie
    ~via BB (wap.pinstack.com)~
    BB connected for backup and for update. It can be connected while deleting the vendor file too.
    However, I don't believe that DeskTop Manager can be open while deleting the vendor.xml file...If it is, I am pretty sure it won't work and you will have to go thru and redelete it and its a PITA...

  13. #13
    klander's Avatar
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    Re: HELP - OS update showing in DM but not handheld

    Thanks for your help guys - all ok and working. cant really see a great differnce - but hey ho better done than not!

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    Re: HELP - OS update showing in DM but not handheld

    klander, Welcome to PinStack.

    Let us know if there is anything else we can do to help with your BB.

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  15. #15
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    Re: HELP - OS update showing in DM but not handheld

    SWEET! I was having the same problem. This thread helped tons! Thanks guys!

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