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Hi all I have a dilema when I try to load software to my BB. ... RIM Handheld OS forum

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    eddie8's Avatar
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    Help!! Can't load apps to my BB

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    Hi all
    I have a dilema when I try to load software to my BB.
    I get a message that says "A fatal error has occured while updating your devices software"
    Any ideas on how to correct this?
    Thanks for any and all help on this.
    By the way I got a new BB7520 and have a new pin# Don't know if this is the cause or not as some programs like BBlight loaded fine.
    Thanks.

  2. #2
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    Re: Help!! Can't load apps to my BB

    ~via BB (wap.pinstack.com)~
    You are loading these through Desktop manage correct? What are you trying to load? Is it designed for your device.

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    li2327's Avatar
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    Re: Help!! Can't load apps to my BB

    ~via BB (wap.pinstack.com)~
    Taking your battery out for a few minutes and then putting it back in may help.

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    Re: Help!! Can't load apps to my BB

    ~via BB (wap.pinstack.com)~
    I tried removing the battery. No good. I also removed and reinstalled the desktop software. Still no good. Last night I loaded bb light and had no problems. Since then any program will not load.
    I have desktop ver. 4.2 and handheld version 4.1. This is by the way loading apps by the desktop software.What next? Thanks

  6. #6
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    Re: Help!! Can't load apps to my BB

    When does this error occur during the install process?

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

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    Re: Help!! Can't load apps to my BB

    ~via BB (wap.pinstack.com)~
    Yes. When I try to load for example bb weather. It will not install on the bb

  8. #8
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    Re: Help!! Can't load apps to my BB

    What is the file extension of the bb weather app you are trying to load? Do you have both the .alx and .cod files for this app? How much memory is available on your BB?

    Rcbjr.
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    Can’t Install theme via DM?No Additional Apps Found for Your Device
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    Re: Help!! Can't load apps to my BB

    rcbjr
    I have only the alx files.That was all that came with the download.Maybe I used the wrong link?

  10. #10
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    Re: Help!! Can't load apps to my BB

    im having the same problem on my 8320!!! ne ideas...

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