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Pardon the interruption ladies and gent!! i have been a member for a minute now ... RIM Handheld OS forum

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    pop357's Avatar
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    having a problem with my 7520 :-(

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    Pardon the interruption ladies and gent!! i have been a member for a minute now but i dont really post alot, but i check this site out alllllllllll the time lol .. nevertheless, i am having a problem ugrading my blackberry with the newest OS. I currently have the v4.1.0.273 (platform 1.5.0.38) and im trying to put on the latest version.. i have downloaded the latest version of the DM and when i connect my BB to update the device, it goes through the motions and it seems to hang up on "Back Up Device data". I left my BB connect for 3 hours (at work) but to no avail.. any help or advise would be greatly appreciate.. Ok Ok now back to your regular scheduled programming!!!
    Last edited by pop357; 01-19-2007 at 05:06 PM.
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    Re: having a problem with my 7520 :-(

    Are you getting any error messages? Do any of the other features work such as the "sync" command? Have you tried wiping out the dm and starting over?
    I ran across something simular to this situation when I had my 7250.

    ~via BB (wap.pinstack.com)~

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    Re: having a problem with my 7520 :-(

    Backup your device. Uninstall the desktop manager, and the device software. Reinstall the device manager, then the device software on your computer. Wipe the handheld, and then upgrade your device software. Uncheck the automatic backup when you upgrade the device. restore with the backup you did manually at first.

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    pop357's Avatar
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    Re: having a problem with my 7520 :-(

    GABULLY - nan i didnt get any error message.. it just stopped on that one prompt.. i had to do an ctrl-alt-delete- to get out of that screen..
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    Re: having a problem with my 7520 :-(

    matty - i will try that and let you know.. thanks
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  6. #6
    pop357's Avatar
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    Re: having a problem with my 7520 :-(

    ok nothing seems to be working... any other suggestions?????/
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