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Hey. Anybody have any ideas on this problem I'm having? I have a BB7520 and ... RIM Handheld OS forum

  1. #1
    tech_ed's Avatar
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    Built-in help not working

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    Hey.
    Anybody have any ideas on this problem I'm having?
    I have a BB7520 and when I select the built-in help (the question-mark) I get the following error message:
    Uncaught exception jafalangNullPointerException
    the OK button is the only thing I can do at this point...
    Is something missing on my BB?
    Ed
    web/gadget guru

  2. #2
    EricaJ1073's Avatar
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    Re: Built-in help not working

    I had this problem many times while loading themes on my 7105t. Try backing up your data via desktop manager, deleting the help and then reloading it from DM.

  3. #3
    tech_ed's Avatar
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    Re: Built-in help not working

    Well, I tried that. I went in and deleted my help app, then I re-installed it from my desktop manager. After the BB rebooted, I checked and the help still gives me that stupid Java error...I hate Java...
    Ed

  4. #4
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    Re: Built-in help not working

    Try upgrading your OS

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