Troubleshooting device status on a Nextel iDEN BlackBerry

[cp6169]

Possibilities: NXTL, nxtl, nXTL, NxTL, NXtL, NXTl, OFF

N: Phone
X: Direct Connect
T: Web
L: Data

"NXTL": Fully operational.


"nXTL" (Phone is unavailable)

Solution 1: Wireless is turned off. Scroll to icon labelled "turn wireless on" and press trackwheel.

Solution 2: Coverage not available. Check signal strength, if signal is low try raising antenna, or moving to a different area until coverage is found.

Solution 3: Possible network outage. Check other phones in the area, if same problem there may be a network issue.

Solution 4: Perform master radio reset. Choose options, security options, general settings, click trackwheel, master radio reset, click yes to restore setting, for password hold alt and press space bar 6 times, 000000. Go back to main screen and turn wireless on.


"NxTL" (Radio is unavailable)

Soluton 1: Radio is turned off. Choose call log, click trackwheel choose options, choose push to talk, scroll to phone only and choose no.

Solution 2: Perform master radio reset.


"NXtL (Web is unavailable)

Solution 1: Perform master radio reset.

Solution 2: Perform register now. Choose options, advanced options, host routing table, click trackwheel and choose register now (recommended 3 times)


"NXTl" (Data is unavailable)

Solution 1: Perform master radio reset.

Solution 2: Perform register now.


"nxtl" (No services available)

Solution 1: Power device off then back on.

Solution 2: Perform hard reset. Remove battery, hold down the power button, replace battery.

Solution 3: Perform master radio reset.

Solution 4: Perform register now.

Solution 5: Remove, reinsert sim, or try alternate sim.


"OFF" (Wireless is turned off)

Solution 1: Turn wireless on. Scroll to the icon labelled "turn wireless on" and press trackwheel.

Solution 2: Device is not activated. Make sure the device's sim and pin have been activated with the provider.


If these steps do not resolve the problem please contact BlackBerry Customer Care at 1-866-275-1072

[hayden]

Thanks Chris! Awesome info

[I7oobie]

I never knew, I wish we had something like that for TMO...

[StaceyRVC]

"nxtl" (No services available)

this is what I have 90% of the time

[twillingham]

~via BB (wap.pinstack.com)~

[twillingham]

There is no coverage where you are. Nextel provides crappy service areas~via BB (wap.pinstack.com)~

[StaceyRVC]

There is no coverage where you are. Nextel provides crappy service areas~via BB (wap.pinstack.com)~

Yeah I know, I have nothing but problems with them...

[wibbuser]

Make sure the BlackBerry is *not* set to Phone Only mode.

To check this, Goto the Phone app, Menu, Options, Direct Connect
Phone Only = No

The only other thing I would check to ensure you can get DATA & VOICE is to do a Master Radio Reset.

Options / Security Option / General Settings / Menu > Master Radio Reset.

Then do a hard reset .. ie., battery-pull & reseat the SIM card.

This option really worked for me. I had my phone-only = yes.
Best,

[doobo]

i dont want a blackberry for nextel, already got an i776 and im happy with it.