[bradley1972]

I work for Verizon Wireless in one of their call centers and no matter if the customer is a newbie to Blackberry or a pro, I always tell them to go here, Crackberry.com, any site that I found invaluable. I try to get them to see the device outside of what it is...a data device. Most don't know what a theme is but after I explain it, they get pretty excited about it. As for tech support sucking, I think that's a personal opinion, which everyone is entitled to. As customers, you get good reps, you get bad reps. I can't and won't answer for them. I answer for me, and I do my job well. Does that mean that things will change? No, it's the same with every carrier. Everyone has a gripe about their carrier, service, crippling of the phone, and if you say you don't you're lying through your teeth. The STORM is a great device but if you get one right off the bat, you should expect problems. Does that mean it's your carriers fault? Could be RIM....as much as we love them, they're not perfect. Either way, the problems will get fixed. Not here to bust anybody's chops, just putting in my two cents.

[1pdanut]

A couple of months ago, I returned my Storm after 1 week of frustration due to the known device issues/bugs. Did the anticipated software updates occur? I'm wondering if it's safe to try it again. I like to 'concept' of the touch screen, but it was such a relief to go back to my Curve after that nightmare stormy week!!

[lsu4lif3]

Originally Posted by imafireman641

i recieved a text message from verizon yesterday asking me to call a number for some type of survey.i get home from work this a.m. and decide i have enough cigs to make the call. i call the number expecting to get a recording asking me dumb questions with no relivence about the phone ,but got a real live person instead.
about 2 mins into the call she asks the 100,000 dollar question.... "have you had any problems with the phone? " lol i responded with how much time do you have !
i proceeded to tell her some of the problems i have had since friday afternoon, ie:
i had to reboot phone 5 x on first day , screen doesnt rotate as stated,major MAJOR lag on the whole phone in general,message indicator staying lit with no messages unopened,phone rebooting by itself and so on..... so we get chatting and the more i tell her the more she starts stuttering about what could possible be wrong.. hmm... i tell her i am very disapointed in this phone and if the problems are not fixed by the 30 day mark, i am done with it. i then proceed to tell her that i have learned sooo much from this website call PINSTACK and she got offended !! she told me that i should ONLY be using verizons tech support and verizon web sites to assess and fix issues.hmmmm. i told her that when her tech support gets a clue i might deal with them , but there only response when u have a problem is to pull battery or do a wipe and after all that it STILL DOESNT WORK !!! i told her that her tech support should read this forum and maybe, just maybe they might learn something. she also told me updates will be sending out soon , but verizon cannot say when . imagine that. unbelievable. i would like to thank pinstack and all the awsome people on here that have helped me along the way.happy turkey day all :]

dude you are the man for telling the verizon person off...mad props too you on that , however they really do not know too much about how to fix a phone, which you also mention so mad props to you bro

[thbassman]

Verizon rep talking smack, not something you here a lot . . .

[JoshSeawell]

Originally Posted by 1pdanut

A couple of months ago, I returned my Storm after 1 week of frustration due to the known device issues/bugs. Did the anticipated software updates occur? I'm wondering if it's safe to try it again. I like to 'concept' of the touch screen, but it was such a relief to go back to my Curve after that nightmare stormy week!!

The official release was 4.7.0.75 which fixed a lot of problems i had on my original release which was 4.7.0.65. But they have a bunch of leaked betas out not that have fixed A LOT. They are up to 4.7.0.109 now. I think you should give it another try.

[6s1d9]

I don't consider myself a gadget pro but I can guarantee that I myself know more about troubleshooting than any verizon rep or tech support employee. I've had good and bad experiences with VZW but overall, I fix my own device related problems. And thanks to great sites and people like Pinstack'ians I get by just fine

[AngryPinFish]

I'll tell you what, I have been with VZW for five years and the longer I am with them the more I find their style and philosophy repulsive. First the lock down issues that they lied about, then the os is crap, whenever you do the *228 you have the potential to lock down more of you device potential. I seem to be getting downloads that interrupt my browsing all the time. My calls don't show up, my txt messages may or may not get sent. I can call someone four or five times and there is no record on their phone that I called yet their is on mine. I have a suspicion that VZW is beginning to use their own junky programing and system in lue of the BlackBerry routing that had previously been flawless. The tech support at VZW get more incompetent each time I call. I wonder if some x- Cingular clowns are now employed by VZW. I am about at the end of this crap. I spend, on average, 230.00 a month and get crap service and customer service that is usually polite but stupid and now my device service is sucking. My wife has a non BlackBerry and her problems aren't as bad, but she has been through three phones in the last year trying to get one that works. I had a debate with a VP from VZW, who believe it or not called me as a result of some consumer blog I posted on and he amended my contract so that I can leave without penalty all over the GPS function I had one day and then they sent service books without my knowledge to disable. While talking to him I said that my only option was to get a GPS puck and that defeated the GPS already in the phone. He paused for a moment and asked if I would check and see if the option for a remote GPS connection was still on my phone. It was the day before but I could not even access the drop down menu that was their the day previous. Like I said, I'm about done with VZStupid.
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[impak875]

I have yet to encounter a tech support rep on ANY carrier that has the amount of information you can find on the "Stacks", you find one, you let me know...

[Mr_Carter]

well.. There is also the option of taking your business someplace else.. After all, who would wanna stay were they arent treated well, right?
Mozilla/5.0 (SymbianOS/9.4; Series60/5.0 NokiaN97-3/12.2.024; Profile/MIDP-2.1 Configuration/CLDC-1.1; en-us) AppleWebKit/525 (KHTML, like Gecko) BrowserNG7.1.12344