One of my users cracked the screen on his Z10. I've backed up the device ... BlackBerry Smartphones forum
Restore not working due ot BB ID issues
One of my users cracked the screen on his Z10. I've backed up the device and I'm trying to restore the data to a replacement device. However, when we try to sign in to BlackBerry ID, it returns an error saying the BlackBerry Username is already in use. I'm unable to do a switch or restore via BlackBerry Link unless the BlackBerry IDs match.
I have wiped the damaged device, but I'm still unable to sign into BlackBerry ID on the new device.