Results 1 to 2 of 2

One of my users cracked the screen on his Z10. I've backed up the device ... BlackBerry Smartphones forum

  1. #1
    pjwbur's Avatar
    pjwbur no está en línea Stack level 2
    Join Date
    Aug 2011
    Posts
    67

    Restore not working due ot BB ID issues

    Advertisement



    One of my users cracked the screen on his Z10. I've backed up the device and I'm trying to restore the data to a replacement device. However, when we try to sign in to BlackBerry ID, it returns an error saying the BlackBerry Username is already in use. I'm unable to do a switch or restore via BlackBerry Link unless the BlackBerry IDs match.

    I have wiped the damaged device, but I'm still unable to sign into BlackBerry ID on the new device.

  2. #2
    RogerG's Avatar
    RogerG no está en línea Stack Administrator
    Join Date
    Nov 2006
    Posts
    21,111

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •