Thank you so much for this ... it was driving me insane. Had three Bold's in the office, two worked fine, one didn't. Had it replaced, and the replacement STILL didn't connect in mass storage mode, ran the tool and now it's good as gold!
Could possibly be a driver issue. Check device manager in PC. Also try a different usb cable and/or usb port on PC. Sounds like one or the other could be defective, since your wall charger works. For a quick temp fix hold usb so charge is steady and try to run batch. It only takes about 2 seconds.~via BB (wap.pinstack.com)~
I had to move the hahanew file out of the RAR folder because when I hit the .bat file it was trying to run hahanew from a different folder. It totally works! My service provider said they can only provide support on the 9530 being used on the DTM which was working properly..they couldn't help me on it being used on Windows. The Roxio Media Manager is a truly a clunker.