Ok.. Now, go to start menu click on computer/C drive/program files/common files/research in motion/shared/loader files.. Do you see the OS name there? If it is there, than it is installed. Hit the back button twice and click on app loader. Click on loader. It brings up a box that says welcome to application loader wizard. Plug your usb in to the computer and plug it into your phone. Click next.. Your phone pin number should show up in the field. Click next. It will bring up a list of the OS. Click next and it will start installing the OS. Do not unplug or touch your phone untill it is done installing. It will take about 10 mins.