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Hello, I dropped my phone in to my local Three store as I was having ... Android Smartphones forum

  1. #1
    vince1's Avatar
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    Samsung (Three) Refused to repair phone

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    Hello,


    I dropped my phone in to my local Three store as I was having the low mic issue. I only had the motherboard changed 2 months ago and had the low mic issue since I got it back.


    When I went in to collect it I was told that they are not fixing is as un authorised repairs had been done on it. I questioned this and after the sales assistant made a quick call was told it was because of my custom firmware.


    I remember before being told that Samsung was repairing phones with custom Firmware.


    The only reason I picked Samsung was a few years ago HTC started locking their bootloaders and Samsung came out straight away saying they would never do this. I seen Samsung as Modder friendly. Seems not so any more


    Have they changed?


    I found out that Three did not send it back to Samsung but there own in house repair center.


    I am contacting Samsung Directly to see what they say. And pointing them in the direction of this Post.


    Here are the two letters I got when collecting the phone....








    Please chip in with your ideas or anything else you want to say.


    Thanks
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  2. #2
    vince1's Avatar
    vince1 no está en línea Community Pro
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    I just sent Samsung the following

    Hello,
    I dropped my phone into my local Three store(Ireland) as the mic was very low on calls but ok on speaker. I had previously had the Motherboard replaced as the phone was not booting.


    The phone was returned to me today not repaired and was told it would not be repaired as it had custom firmware on it.


    I know it is in the T&C that this voids the warranty but I was lead to believe that Samsung was modder friendly. And was repairing phones with custom firmware. I do note your stance when HTC started locking there bootloaders and Samsung came out and stated that theirs are not locked down and wont be.


    I have posted the issues I am having on the following sites so far.


    http://forum.xda-developers.com/show...0#post32660590


    http://androidforums.com/galaxy-s2-i...ml#post5066973


    http://forums.pinstack.com/f60/samsu...0/#post1340783


    I will keep these posts updated as I feel the large android community should know if Samsung has changed its stance on this.


    Hoping you can help,


    Vincent McDonnell
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  3. #3
    jfcooley's Avatar
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    I haven't dealt with Samsung warranty.
    From what I've seen on xda most restore to stock before sending devices.

    I've heard that Sprint doesn't really care anymore if the device is rooted, but haven't seen anything in regards to having a custom ROM.

    Let us know.

  4. #4
    RogerG's Avatar
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    Nice to see you, Vince. Hope you're able to get this resolved, but as Jay said, if you were able to, it probably would've been wise to restore to stock prior to taking it in to the shop.

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