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Adam V. (Listening) Marcus C.: Hello, thank you for contacting SanDisk. My name is Marcus ... Android Smartphones forum

  1. #1
    jfcooley's Avatar
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    Don't buy SanDisk. 2nd card dead.

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    Adam V. (Listening)

    Marcus C.: Hello, thank you for contacting SanDisk. My name is Marcus C.. Please give me a moment while I look into your question.

    Marcus C.: Please tell me what is written on the face of the memory card?

    John Cooley: Ok. SanDisk ultra 32gb

    Marcus C.: John, is this card not getting recognized?

    John Cooley: I'm a bit angry. This card died and I've lost a lot of data/

    John Cooley: No. It will not mount. Tried in computer as well

    John Cooley: Other cars mount in device and computer

    Marcus C.: We apologize for the inconvenience caused to you. *
    John Cooley: This is the second time

    Marcus C.: Are you using this card on Nikon D1X?

    John Cooley: I spent a lo t of money on the first, which was replaced. No. Samsung galaxy s3

    Marcus C.: Jay, you have contacted the Chat Support for Standard Memory Cards, Flash Drives and Card Readers and we have a dedicated Chat Support for professional line products.

    Marcus C.: Should I go ahead and transfer this Chat to the Professional Line Technical Support Department?

    John Cooley: Whatever.

    Marcus C. has disconnected.

    Adam V.: Hello, thank you for contacting SanDisk. My name is Adam V.. Please give me a moment while I look into your question.

    John Cooley: ...

    John Cooley: Hello?

    Adam V.: Is the card not at all getting detected or you are getting some error messages?

    John Cooley: Not detected at all. Got initial message out of the blue that it had been removed then nothing. Will not show up

    Adam V.: Did you try connecting the card on your computer and formatting it?

    John Cooley: What's funny is I just defended SanDisk cards and commented on your support.

    John Cooley: Card will NOT be recognized in ANY device, computer, phone, camera. Been through this before

    Adam V.: In this case we will replace this card as well.

    John Cooley: Not sure I want it. Clearly your cards can't be trusted.

    Adam V.: Please provide the following information.

    Adam V.: Part number located at the back of the card?

    Adam V.: Please do not worry you will not be facing this issue again with our cards.

    John Cooley: How do you suggest I read this tiny numbers? Seri, I heard that the first time.

    John Cooley: Lost my son's pictures, daughters pictures and movies, all app backups, created images.

    Adam V.: I apologize for the inconvenience caused to you.
    John Cooley: I'll be sharing this with the thread about your cards on XDA as well.

    Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. *Please wait while attempts are made to restore the connection.
    Disconnection in 360 seconds.
    Connection resumed.

    Adam V.: Please provide us with the following information so that we can process the replacement request:

    Adam V.: Part number located at the back- Is there any sign of physical Damage? (Yes/No) of the card?

    John Cooley: I can't read those numbers. If that's what you need the he'll with this. Never buy SanDisk again.

    Adam V.: Is your phone number and address same as before?

    John Cooley: Others no damage. Card has been in device since I got it up until tonight

    John Cooley: Yes, it is. Listen, why would or should I trust SanDisk?

    Adam V.: - Do you require any kind of data recovery from this card?

    John Cooley: DAta recovery? How much will that cost me?

    Adam V.: If you have any important data on the product that you want to recover, you will need to send it to a data recovery company. They will attempt to recover data on your product. SanDisk also recommends contacting a company called LC Technologies for this.

    Below is a link to LC Technology service description and current pricing. They also have special pricing for SanDisk products.
    *http://www.lc-tech.com/pc/

    You can also contact them at 866-603-2195.

    NOTE: SanDisk does not provide any data recovery services.

    Adam V.: You need to contact LC-Tech for the pricing details.

    John Cooley: DUDE, I'm not paying to recover data that you're 2nd defective card lost. And you haven't answered my question. Why should I trust your product?

    Adam V.: We have qualified *firmware fix for the issues being experienced by the customers while using memory cards in S3 phones.

    Adam V.: Now all the issues with the card has being resolved and you will not be facing any such issues with the replaced card.

    John Cooley: I heard that the first time. I trusted that. Apparently it wasn't true.

    Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. *Please wait while attempts are made to restore the connection.
    Disconnection in 360 seconds.
    Connection resumed.

    John Cooley: And what happens if this card fails? Is it a merry go round until I get fed up and don't contact you? *This is unacceptable as service and given the money paid for your product it should be right the first time. Offering to simply replace each time is not acceptable when apparently it was known that the issue want fixed the first time.

    John Cooley: Hello?

    Adam V.: Yes.

    Adam V.: In the worse case if the cards fails again, we will replace that one as well.

    Adam V.: Now the issue with the card has been isolated and fixed.

    John Cooley: Replace it. I'll sell it. I'll also never deal with your company again. As well I'll be writing a review of the ultra card. It's been over 30 minutes and my questions have only been met with canned response. I'm sorry but I don't believe it's been fixed.

    Adam V.: Do not worry, you will not be facing the same issue with the replaced card,

    John Cooley: Adam, do you believe that? There a difference between believing it and saying it because your paid to. What info do you need? *It's late and I'm tired

    Adam V.: Is your phone number and address same as previous?

    John Cooley: And I have to shop for a replacement card. Yes they are the same.

    Adam V.: Do you allow SanDisk to share your personal information with our shipping provider (e.g. UPS or other) for delivery purposes?

    John Cooley: Well, yeah.

    Adam V.: Mentioned below is the RMA process followed by SanDisk:

    Once RMA is created, the RMA department will review the request within 24-48 hours. If the RMA gets approved, you will receive 2 emails. The first email will have the return instructions and RMA number. The second email will have the link for the complimentary UPS Shipping label. Please print the label within 10 days for it will expire after that. *Once the label is printed, please put your SanDisk product in a padded envelope without any accessories, then tape the shipping label on top of it. You can also use a UPS envelope available at most of the drop boxes and UPS Stores. Drop off the package to any UPS drop box or store. *Once we receive the product, please allow 7-10 business days for processing then we will ship out the new product.Please also note that all replacement products shipped by SanDisk are brand new, but may not be in retail packaging.
    John Cooley: So....10 days? Wow. That's some stellar customer service...

    Adam V.: I apologize but this the standard replacement procedure followed by Sandisk.

    Adam V.:
    Is there anything else I may assist you with, Jay?

    John Cooley: Recommend a good micro ad card?

    Adam V.: This is the best card for your phone.
    John Cooley: Good one

    John Cooley: Pass along this: this is unacceptable and SanDisk should care more about its customers. Good night
    So today I got a notification message telling me that my sd card had been removed. While in my pocket.

    The replacement card SanDisk sent me has died, taking my children's pictures, all my music, all my roms and backups, everything. Second time.

    I'll be calling SanDisk tomorrow after work, this isn't over.

    Meanwhile,I'd stat away from them.

  2. #2
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    Trevor have you eaten today? You sound a little grumpy.
    lighten up...life's too short

    my favorite cydia apps and hacks

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    Oi Jay. Bummer. I have the Nexus 4, iPhone 64 Gb. Dropbox and GDrive. No cards. No need! Look at me, I'm happy!
    Good luck bro.

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    Most of the photos were backed up on dropbox, but none from Ethans hospital visit.
    Just too much that this happened for a second time, and SanDisk was so casual. Guy made me wait and wait.

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    Wow, SanDisk is supposedly one of the premiere names in removable storage. Pity.

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    I'm not keeping this replacement. Just don't trust them. One card I can accept, but two outs too many.

    You have top trust the cards. Otherwise I should just use cloud storage. The card was for backups, do I back up the backup?

  7. #7
    RogerG's Avatar
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    I've had no issues with 64gb. Was using it in my S3 just fine, and had an issue when attempting to mount it in my Note 2, but as it turned out, I had to reformat it with a different file system type. Thankfully I didn't lose any data because of that, though.

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    Quote Originally Posted by jfcooley View Post
    I'm not keeping this replacement. Just don't trust them. One card I can accept, but two outs too many.

    You have top trust the cards. Otherwise I should just use cloud storage. The card was for backups, do I back up the backup?
    If it's important data, yes. IMO, backups shouldn't be located on the device where the data is originally stored. That goes for all devices. What happens if your phone is stolen or lost? I use an external HD with Clouds services. If one fails, I have 2 more.

    Sucks that you lost data. Sucks that it's the second time it's happened too. Nothing you can do at this point. Learn form it, move on and replace the card with another brand. Hopefully you'll have better luck.

  9. #9
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    For some data it make perfect sense to backup to the cloud. If I had regular access to high-speed wireless than it wouldn't be a problem. That's not the case and I'm not uploading 4gigs over 3g.

    Thing is this is the first time I've had failures. I've got a slow no name that had never let me down. I switched to SanDisk ultra for speed and reliability......

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    I had a 32 gig class 10 that just stopped working. I called CS, and you'd have thought I was filing suit against them. I was going to have to go through a mountain of red tape and documentation. I gave up and took the loss. Sandisk needs to realize that contrary to what they think, they aren't the only SD card manufacturers out there.
    ​Galaxy S4 Red

  11. #11
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    Quote Originally Posted by jfcooley View Post
    For some data it make perfect sense to backup to the cloud. If I had regular access to high-speed wireless than it wouldn't be a problem. That's not the case and I'm not uploading 4gigs over 3g.

    Thing is this is the first time I've had failures. I've got a slow no name that had never let me down. I switched to SanDisk ultra for speed and reliability......
    I'd move to an external for important stuff. To me it's not really a backup if it's kept in the same place as the original file. And yea, uploading that amount over 3G would take quite a while. Try a Kingston, same level as SanDisk. I also have a PSY? I think that's it. Cheap, but hasn't given me any issues.

    Quote Originally Posted by chokem View Post
    I had a 32 gig class 10 that just stopped working. I called CS, and you'd have thought I was filing suit against them. I was going to have to go through a mountain of red tape and documentation. I gave up and took the loss. Sandisk needs to realize that contrary to what they think, they aren't the only SD card manufacturers out there.
    I've never dealt with them, or any of them about replacements. If one goes bad, I trash it and move onto another. It sad to hear that their customer service is that way though. They are a big time player in the field so the consumer end probably has a small budget.
    chokem likes this.

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