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Customer service cannot seem to help me. I can send picture mail but I cannot ... BlackBerry Multimedia forum

  1. #1
    dn3hgh's Avatar
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    picture mail issue

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    Customer service cannot seem to help me.

    I can send picture mail but I cannot receive any.

    I have a red pearl

    thanks

  2. #2
    cherrichiodo's Avatar
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    Re: picture mail issue

    delete your MMS service books and then resend them from your BIS account.

    options/advanced options/service books
    scroll to the MMS service books, click menu, then delete.

    then log in to your BIS account and resend service books

  3. #3
    dn3hgh's Avatar
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    Thumbs up Re: picture mail issue

    Quote Originally Posted by cherrichiodo
    delete your MMS service books and then resend them from your BIS account.

    options/advanced options/service books
    scroll to the MMS service books, click menu, then delete.

    then log in to your BIS account and resend service books


    sorry could you explain a litt the log in to your BIS account and resend service books

    cingular customer service said there are no service bnooks for mms

  4. #4
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    Re: picture mail issue

    of course they did ^^

    check to make sure you have the MMS turned on first...before we go and delete the service books

    options/MMS
    make sure that the top two choices are *always*

  5. #5
    dn3hgh's Avatar
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    Re: picture mail issue

    yes the two choices say always

  6. #6
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    Re: picture mail issue

    well, you do have service books for mms
    let's see if those exist

    options/advanced options/service books
    you should have two
    MMS Transport [WPTCP]
    MMS Client [MMS]

  7. #7
    dn3hgh's Avatar
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    Re: picture mail issue

    yes. I sent a picture mail to myself and it went through
    weird. I powered pearl off took battery out and then powered on. maybe it works now. Maybe the individual is not very good at pic mail.

    I am confused.

    I will wait and see if they can figure it out.
    I don't want to bother you if it is the other side's fault.

    thanks
    "Join the Dwight army of champions"

  8. #8
    cherrichiodo's Avatar
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    Re: picture mail issue

    haha...you aren't bothering me lol

    sometimes it will work itself out...i know i had this issue a couple of times. once cingy changed my provisioning (for NO reason) and once the MMS service books weren't sent when i did an OS upgrade...

    is the other person using a different carrier?

  9. #9
    dn3hgh's Avatar
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    Re: picture mail issue

    no cingular using a slivr
    "Join the Dwight army of champions"

  10. #10
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    Re: picture mail issue

    then there should be ZERO issues... cingy - cingy of course

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