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I downloaded & installed BB Media Sync. After the installation, I launch the application and ... BlackBerry Multimedia forum

  1. #1
    BkerTech's Avatar
    BkerTech no está en línea Stack level 2
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    installed BB MediaSync and cannot get it to work!

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    I downloaded & installed BB Media Sync. After the installation, I launch the application and a dialogbox displays: "MusicSync has encountered a problem and needs to close. We are sorry for the inconvenience.. If you were in the middle of something, the information you were working on might be lost." This dialogbox shows up regardless of whether or not my BB8830 is connected to my laptop or not.

    I run XP Pro, SP2 on my laptop; I have iTunes v7.2;BB Desktop Manager v4.2.2.12 (VZW) installed. Does it mean that the downloaded file is bad? or the MediaSync is not ready for primetime?

  2. #2
    varinius's Avatar
    varinius no está en línea Stack level 1
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    You should install Desktop Manager 4.5 or 4.6 and a 4.5 Firmware for your BB and it will work!
    BlackBerry® Bold™ OS 4.6.0.126 (243) | DM 4.6 | BES 4.1.6 | BIS 2.5

    Dr. BlackBerry®World

    http;//www.blackberryworld.eu

  3. #3
    BkerTech's Avatar
    BkerTech no está en línea Stack level 2
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    according to Blackberry ...

    I should not have to upgade to Desk Top v4.5. If this is what I must do, then why doesn't BB say so?

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