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Hi: I have an issue with a BB 7290. I'm unable to edit the address ... Blackberry 7700/7200 & older forum

  1. #1
    allan16's Avatar
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    Unable to edit Address book ( BB 7290 )

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    Hi:

    I have an issue with a BB 7290. I'm unable to edit the address book on it.
    I'm getting a recurring error: Uncut exception: Invalid text

    Can you guys help me with this ..

    thanks !

  2. #2
    hayden's Avatar
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    Re: Unable to edit Address book ( BB 7290 )

    What version Blackberry OS is the 7290 running?
    Have you installed any 3rd party software?
    Have you ever upgraded the OS?

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    Re: Unable to edit Address book ( BB 7290 )

    While I was troubleshooting the issue I went ahead and re-installed the OS.
    I got the software from the T-mobile WEb page.
    I t doesn't have any kind of third party software just the regular applications that it comes with when you install the OS

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    Re: Unable to edit Address book ( BB 7290 )

    Ok so you are running the OS from T-mobile on your T-Mobile 7290. Let's see...

    Connect to your PC and Launch the Blackberry Desktop Manager.

    Go to 'backup and Restore' and make a full back up of all data.

    Then after the back up go to advanced and in the right window scroll down to your address book and click 'clear'.

    After clear disconect from the PC then go to Address book on handheld and manually at 1 or 2 address and try to edit them.

    Does the error occur? This will narrow down the issue.


    Note: You can restore your contacts at anytime by going back to 'Backup and Restore' and restoring all data. You can import it in advanced if you know how.

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    Re: Unable to edit Address book ( BB 7290 )

    After I do the clear on the ADdress book on the ADvanced options . I go to the Address Book on the Blackberry and I add 1 or 2 addresses or from the addresses that are there I try to edit the address already there ?

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    Re: Unable to edit Address book ( BB 7290 )

    Yes, unless you're importing from Outlook you should create and edit the address on your BB device.


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    Re: Unable to edit Address book ( BB 7290 )

    yup this will indicate if the source of the problem is one of the imported address among other things.

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    Re: Unable to edit Address book ( BB 7290 )

    I contacted the user and he says that he gets the error becuase on the phone filed he has 2 phone numbers separated by a coma ( , ) ..when he tries to edit this he gets the error message...when he takes away the coma sign he does not...

    SO i guess symblos cannot be on the phone field besides numbers ????

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    Re: Unable to edit Address book ( BB 7290 )

    yes so one or more of the imported addresses just needs to be edited accordingly. Good find.. thanks.

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    Re: Unable to edit Address book ( BB 7290 )

    Sure.....Thanks !!!

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