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Hi All Setup: 100 blackberrys ranging from 72xx, 71xx, 79xx, 8700, 8800 Server: BES v4.0 ... Blackberry 7700/7200 & older forum

  1. #1
    m_zafar's Avatar
    m_zafar no está en línea Stack level 1
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    Purging emails

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    Hi All


    Setup:
    100 blackberrys ranging from 72xx, 71xx, 79xx, 8700, 8800
    Server: BES v4.0
    Email: Exchange 2000

    Current issue:

    Got a whole load of users that delete emails from their BB handhelds as soon as their mailbox goes beyond its limit (250MB). Although the BB's are configured to delete from the BB and mailbox, the emails move into 'Deleted items' on the exchange mailbox. This obviously doesnt resolve the issue as the mailbox doesnt decrease in size. Here are the workarounds:

    1. User logs into OWA or Outlook client and empty deleted items
    2. Purge emails via the BB handheld
    Option one works however its a hassle
    Option 2 will be ideal however it appears to work on the 8800 only. Is this option available in the older models (apart from the perl)? and if so in what versions. have some users with the 7290 complaining alot.

  2. #2
    ljbyar's Avatar
    ljbyar no está en línea Device Pro
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    Re: Purging emails

    Hi m Zafar and Welcome to the Stacks.

    I don't believe this purge option works on any of the older Blackberrys. I know it doesn't work on my 8700 as I need to log into my Office Outlook via PC in order to empty the deleted items.

  3. #3
    m_zafar's Avatar
    m_zafar no está en línea Stack level 1
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    Re: Purging emails

    I had the 8707v and didnt recall this function. Been told if you go into email reconciliation, the option appears when you press the track wheel. Cant test this until i get back into the office tomorrow.

  4. #4
    ljbyar's Avatar
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    Re: Purging emails

    Quote Originally Posted by m_zafar
    I had the 8707v and didnt recall this function. Been told if you go into email reconciliation, the option appears when you press the track wheel. Cant test this until i get back into the office tomorrow.
    Good call m_zafar. I just tried it and it does indeed work. Thanks.

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