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Macbook OS X V. 10.4.9 Pocketmac Synch Manager V. 4 Entourage V. 11.3.3 What to ... Macs & MacBooks forum

  1. #1
    NYC108's Avatar
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    BB+Entourage: Synching Trouble...

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    Macbook OS X V. 10.4.9
    Pocketmac Synch Manager V. 4
    Entourage V. 11.3.3

    What to say? Pocketmac keeps giving me an error mssg saying "Error 1: skipping. Unable to connect to blackberry".

    Then 2,5,10 attempts later~it'll synch. But just contacts one day, not calendar. Or vice versa. Or neither.

    I've reinstalled PMac, twice.

    Phew.

    Any help whatsoever would be really appreciated.

    Thanks everyone.

  2. #2
    hayden's Avatar
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    Re: BB+Entourage: Synching Trouble...

    Problem

    The PocketMac software does not recognize the BlackBerry device. When attempting to synchronize the BlackBerry device with a Mac computer using PocketMac software, the BlackBerry device user receives the following error:
    PocketMac SyncManager - There were warnings generated during the sync. Would you like to view them now?
    Clicking Yes generates the following:
    (09.20.07.136) Unable to connect to BlackBerry (error 1): skipping


    Resolution

    This issue has four possible resolutions:
    Resolution 1
    Verify that the BlackBerry device is directly connected to a USB port on the Mac computer.
    1. Click the Apple icon at the upper left of the desktop screen.
    2. Choose About this Mac.
    3. Go to More Info > USB.
    The BlackBerry device should appear under USB bus as either a RIM Composite Device or BlackBerry.
    Resolution 2
    Check that the charging symbol is displayed beside the battery power indicator. This shows that the BlackBerry device battery is charging.
    Resolution 3
    Disconnect all external USB devices, such as external hard drives, as well as the BlackBerry device. Close PocketMac and restart the computer. Reconnect the BlackBerry device to the computer and open PocketMac.

    Resolution 4
    Verify that the USB port has been chosen in the connection settings in PocketMac SyncManager.
    1. In the top left corner, click the BlackBerry icon.
    2. Select Connection from the menu.
    3. Select USB.

  3. #3
    smabs's Avatar
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    Re: BB+Entourage: Synching Trouble...

    Hi, i'm new to this forum.

    I would like to find out have anyone of you out there who were able to sync/transfer BB's emails/messages to Entourage using PocketMac?
    I've installed and uninstalled and even done a "SyncClean" but to no avail of getting the BB's emails onto my Entourage.
    Can someone please help as I have left my previously company (on exchange server) and I cant turn wireless on unless I transfer/sync BB's emails over. If I switch on, my previous company would do a clean wipeout of the emails!
    Please advise! Thanks!

  4. #4
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    Re: BB+Entourage: Synching Trouble...

    I forgot to input some details.
    I'm using BB 7290. I'm on Mac OSX10.4 on G5 not Intel.

    Sorry for missing out these details! Thanks so much!

  5. #5
    chrisvm's Avatar
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    I was advised by Apple staff in two of their stores to avoid PocketMac for evil things that lurk within. Both said to turn to Missing Sync. No personal gain of theirs, rather I'd like to think they are trying to save me grief. BTW, I this came after trying PocketMac and encountering the same (albeit inconsisent) errors revealed at the start of this thread.

  6. #6
    Hyper's Avatar
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    New POCKET MAC 1.2 (1.4) is out & its simply bliss..
    It syncs contacts , calender, notes & tasks with Entourage 2008 now... Beautiful !!!
    Update & get it right now...
    It even syncs itunes & iphoto now...
    -----------------------------------------
    New systems generate new problems !!!

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