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Hi guys, I'm having a little problem with my new BB it is a 8700 ... RIM Desktop Software forum

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    newby's Avatar
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    Unread emails on BB

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    Hi guys, I'm having a little problem with my new BB it is a 8700 model, I'm using it at work, we have outlook etc,, desktop manager 4.1, the typical work setup. he is my problem. I can receive emals on my BB and outlook, no problem, I can read on my BB and it shows on my outlook I have read it. But if I oen on my outlook, it still show I have unread emails on my BB !!!. Now here is a the funny thing, the BB is sync correctly, my notes are uptodate, calender too. So why am I still getting unread email count on my BB, when I have already opened them in outlook?... Any suggestions?. (I have already pulled the battery !! no joy).:cry:

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    Re: Unread emails on BB

    newby, Welcome to PinStack.

    Can't help with BES problems, but someone that can will be along shortly

    Rcbjr.
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    Re: Unread emails on BB

    ~via BB (wap.pinstack.com)~

    Check your message options to ensure that wireless reconciliation is on, and that conflict resolution is set to Mailbox, not handheld.

    From the message list, click wheel --> Options --> Email Reconciliation --> choose the appropriate message service, check Wireless Reconciliation = On, and On Conflicts = Mailbox Wins.

    This could / should likely be your problem. Start with this, and let us know.

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    Re: Unread emails on BB

    Sounds like you aren't necessarily seeing the exact messages "unread" on the BB that you know you have read in Outlook but pehaps an unread message count? This can be due to foldered messages perhaps? Hit U to find the first unread message - could be way down the list. You can also use H to hide foldered messages
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    Re: Unread emails on BB

    thanks guys, I still have the same problems. So i'm going to get the handheld re-installed again, see if the problem is still there after..
    Thanks again.

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    Re: Unread emails on BB

    and your company is on a BES?
    what exactly are you syncing?
    with BIS, you will not get wireless sync...in other words, if you open on outlook, it will stay unread on bb, regardless...

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    Re: Unread emails on BB

    I have the same problem too! Emails deleted by BB also deleted at Outlook. But emails deleted by Outlook still stays in BB. Does anyone know why?

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    Smile Re: Unread emails on BB

    Are you on a BIS or BES? Try syncing over cable to desktop to make sure encryption key is not jacked up, we see alot of that on our BES/Domino/Lotus Notes enviroment. Also force an email reconciliation by opening your message list and clicking the wheel/pearl and selecting "Reconcile Now". If all else fails, wipe the device and resync w/ desktop/laptop.

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    Lightbulb Re: Unread emails on BB

    Quote Originally Posted by cherrichiodo
    and your company is on a BES?
    what exactly are you syncing?
    with BIS, you will not get wireless sync...in other words, if you open on outlook, it will stay unread on bb, regardless...
    Absolutely correct regarding the BIS and also on BES pre-v4.0, you have to sync over cable before read and unread marks will reconcile.

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    Re: Unread emails on BB

    I tried all of these options and still didn't get everything to work. I finally decided to just re-wipe the BB. Once I did this, then re-sync'd, everything started working as expected.

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