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after i download the BlackBerry Device Manager v4.2 (English) i tried to run it, but ... RIM Desktop Software forum

  1. #1
    r549580's Avatar
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    unable to download desktop manager :(

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    after i download the BlackBerry Device Manager v4.2 (English) i tried to run it, but i pop out a window say.. "1. failed to install ISKernel Files. Make sure you have appropriate privileges on this machine" what should i do

  2. #2
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    Re: unable to download desktop manager :(

    do you have the right admin level on the machine in question to install a program?
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  3. #3
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    Re: unable to download desktop manager :(

    What version of Windows do you have. This error usually means you don't have Admin Rights on the computer. You can try creating a new user profile and install it under that or if you have windows vista it could be the User Account Control that is causing the issue.

  4. #4
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    Re: unable to download desktop manager :(

    i had windows vista and the User Account Control is off and its under standad user..

  5. #5
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    Re: unable to download desktop manager :(

    Try creating another profile and see if it works under that profile.

  6. #6
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    Re: unable to download desktop manager :(

    thanks guys.. i finally figured out!!

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