I have recently had to download the desktop software again (I am using Version 4.2 with service pack 1) and when trying to backup my pearl the program falls over when it comes to profiles. I get a communication error message saying that the data was not recognised by the device. I went into the advanced options and backed up everything manually except for the profiles, but just wondering if anyone else has experienced this. I know it can fall over with address books when things are not in the correct fields, but have yet to see this with profiles???