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i just installed the desktop manager 4.3.0.17 to my new computer. my computer is running ... RIM Desktop Software forum

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    ej's Avatar
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    so uhhh yeahhh

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    i just installed the desktop manager 4.3.0.17 to my new computer. my computer is running on vista. i have a blackberry pearl 8100 running on 4.2.1.107. so my problem is when i start up the dm it doesnt recognize my pearl. i click on connection settings and set up the connection for usb. i hit detect and i get the following popup box with this message "device not found". so thats my problem. any help would be greatly appreciated. thanx
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    I am running 4..0.17 on vista ultimate and using a 8100. Whenever I get the message you got I unplug my phone and replug it in, or restart DM. It's worked ok with me. Not sure which vista you are running

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    Sorry 4.3.0.17

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    One other thing I have noticed. If I get stuck and it won't recognize, I change the usb port to another one and it picks it right up. Vista does it with my other devices also

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    ok so i tried what you said and that also did not work. i am running on windows vista home basic. the only other thing that i can think of doing that i haven't don as of yet is to rebiit my computer. i'll post how that went after i do the reboot.
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    ~via BB (wap.pinstack.com)~so I did a reboot and still no success. I don't yall I'm stuck

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