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Hello, since my BES-Admin has upgraded our BES to 4.1.6, I´ve got a problem with ... RIM Desktop Software forum

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    blackharleymike's Avatar
    blackharleymike no está en línea Stack level 3
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    Question Problem with saving my BB

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    Hello, since my BES-Admin has upgraded our BES to 4.1.6, I´ve got a problem with the saving of my BB. I choose the "SAVE"-Option form the DM (4.6). The process starts normaly. After a while the process stops and I got the message"UNKNOWN ERROR". I have absolutely no idea. Please help me if you can.

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    KalebsDad78's Avatar
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    What are you using the DM for? If you're on the BES, all of your mail, contacts, tasks, etc., are synced wirelessly.

    What are you trying to "Save"?
    New User? - Read the NEW USERS GUIDE

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    blackharleymike's Avatar
    blackharleymike no está en línea Stack level 3
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    You´re absolutely right. But whenever I wanne upgrade my BB to a new OS, the DM starts that saving-process before upgrading and stops with the message "UNKNOWN ERROR". In this case, I have to wipe the handheld with JL Cmdr, upgrade it with the newest OS and then install all my applications. After that, the BES will restore all my data (mail, contachts, etc.)

    P.S. Sorry for my english. It isn´t as good as it should be. But the German-Stacker works hard to improve it :-))

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    Downgrade your DM to 4.5 and see if that resolves your issue.
    New User? - Read the NEW USERS GUIDE

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    blackharleymike's Avatar
    blackharleymike no está en línea Stack level 3
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    Thumbs up

    Back again. I downgraded the DM from 4.6 to 4.5 and still got the same problem. After that I downgraded from 4.5 to 4.3. And ...... the problem isn´t there anymore.

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