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hi guys, I just tried to install a Desktop Software 4.2.2 from the original cd ... RIM Desktop Software forum

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    Question problem with installing DM - Error 1720

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    hi guys,

    I just tried to install a Desktop Software 4.2.2 from the original cd I got together with my device, and after a few minutes of installing, this error appears on the screen:

    "Error 1720.There is a problem with Windows Installer package.
    A script required for this install to complete coudl not be run.
    Contact your support personnel or package vendor.
    Custom action RIM_InstallOptionalITAdminFiles script error
    -2146827859, Microsoft VBScript runtime error: ActiveX
    component can't create object: 'Scripting.FileSystemObject'L..."

    any help in solving this problem would be deeply apreciated thanks
    Last edited by bushey; 12-12-2007 at 07:18 PM.
    Keep yourself nice.

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    Re: problem with installing DM - Error 1720

    Try downloading it from here instead, the CD you have is probably corrupt:
    https://www.blackberry.com/Downloads...93E4F3BB068C22
    Latest version of DM is 4.3
    See the Official Latest OS threads updated regularly for All Devices.
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    Re: problem with installing DM - Error 1720

    that's not the case unfortunately...I also downloaded it from blacberry website(4.2 service pack 2, 4.2 service pack 1 and 4.3) and same error still appears please help people!!!
    Keep yourself nice.

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    Re: problem with installing DM - Error 1720

    What OS are you running on your PC?
    See the Official Latest OS threads updated regularly for All Devices.
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    Re: problem with installing DM - Error 1720

    what do you mean by OS?.... as far as I am concerned I have no blackberry software on my pc at all...
    Keep yourself nice.

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    Re: problem with installing DM - Error 1720

    What Operating System are you running on your PC?
    See the Official Latest OS threads updated regularly for All Devices.
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    Re: problem with installing DM - Error 1720

    windows xp service pack 2
    Last edited by bushey; 12-12-2007 at 08:56 PM.
    Keep yourself nice.

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    Re: problem with installing DM - Error 1720

    This is a problem with the Microsoft installer package. I would check the Microsoft Support Site and check their knowledge base. I think there is a script from there that will solve the problem.

    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

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    Re: problem with installing DM - Error 1720

    I downloaded WindowsInstaller-KB893803-v2-x86.exe for Microsoft website and still nothing's changed!!!... I really don't know what to do now, how to fix this problem...
    Keep yourself nice.

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    Re: problem with installing DM - Error 1720

    i have the same problem what is the best solution for this problem?

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    Hi, try downloading Microsoft Scipt 5.7 . Just google it up, first link points to microsoft.
    This might work.

    Good Luck.

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    Quote Originally Posted by davinder View Post
    Hi, try downloading Microsoft Scipt 5.7 . Just google it up, first link points to microsoft.
    This might work.

    Good Luck.
    Welcome to Pinstack, davinder and thanks for the attempt to assist in this problem. It's always good to have a new member provide solutions to a problem. I just have one question, how did you manage to find this thread? I would have thought that it would have been deeply buried after all this time.

    Again, Welcome and Thanks. We hope you enjoy your PinStack Experience.

    Rcbjr.
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

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