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I downloaded the Blackberry Desktop Software Version 4.2.2 and when I try to use it ... RIM Desktop Software forum

  1. #1
    dcape's Avatar
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    Please help! Desktop software 4.2.2 won't work with Windows Vista

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    I downloaded the Blackberry Desktop Software Version 4.2.2 and when I try to use it i keep getting a message say "Blackberry Desktop Software has stopped working". I have a Blackberry 8830. Any suggestions???

  2. #2
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Try running the DM as an administrator, have heard that it helps. Don't know vista all that well so i'm not too much more help, i'm sure someone who has some more experience with vista will come along sooon though. Welcome to the stacks.

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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    With mine I had to let it sit for almost 10mins. I also found that the logitech mouse software seems to hang it up.

    ~via BB (wap.pinstack.com)~

  4. #4
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    well, right click on the setup file and select the option to run as an administrator. this should do the trick. if it doesnt then after the installation is done normally, vista asks an option that is it application installed correctly or do you want to re-install it using proper installation mehtod? select re-install one.

  5. #5
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    with vista i get to
    "failed to install ISKernel Files.
    Make sure you have appropriate privilages"

    I am the admin,
    - i am using just DM 4 not DM 4 with any service pack so i will try again with service pack 2 and let you know how it goes.

  6. #6
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Ok with Vista make sure you download service pack 2...
    My first atttemp i just ran the program not download in a folder
    It loaded and then hung in winzipself extractor for 5-10 minutes just wait it out
    then it hangs when you choose language for 2 mins wait it out again
    then it says Installinbg BlackBerry Desktop Statis doesn' move
    THEN I GET THIS
    "Error 2738. Could not access VBScript run time for custom action"

    Then installShield Wizard Completed
    System not modified to complete install again please run setup again.
    Done no DM installed time wasted 25 minutes

  7. #7
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Quote Originally Posted by troy1001
    Ok with Vista make sure you download service pack 2...
    My first atttemp i just ran the program not download in a folder
    It loaded and then hung in winzipself extractor for 5-10 minutes just wait it out
    then it hangs when you choose language for 2 mins wait it out again
    then it says Installinbg BlackBerry Desktop Statis doesn' move
    THEN I GET THIS
    "Error 2738. Could not access VBScript run time for custom action"

    Then installShield Wizard Completed
    System not modified to complete install again please run setup again.
    Done no DM installed time wasted 25 minutes
    Try this
    Symptoms

    When installing or uninstalling the following error message is displayed.
    Error 2738. Could not access VBScript run time for custom action.

    Cause

    This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.
    Resolution

    The VBScript engine can be quickly registered by following these steps:
    1. Run Command Prompt as administrator
    1.1 Start Menu -> All Programs -> Accessories
    1.2 Right click on Command Prompt and select Run as administrator
    2. cd %windir%\system32
    3. regsvr32 vbscript.dll

  8. #8
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Can you run those instructions by me again, just a wee bit confusing

  9. #9
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    1. Run Command Prompt as administrator
    1.1 Start Menu -> All Programs -> Accessories
    1.2 Right click on Command Prompt and select Run as administrator
    2. cd %windir%\system32
    3. regsvr32 vbscript.dll

    got to step 1.2 and my start menu freezes,

    I think Bill stold Vista from Steve, Steve was smart this time because he really f-d it up and now i am soooo ready to buy a mac.
    I LOVE MICROSOFT

  10. #10
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Quote Originally Posted by troy1001
    Can you run those instructions by me again, just a wee bit confusing
    Yeah i could if i understood what the heck it meant. I just pulled that off the internet but since i do not have vista i am about as lost as you. Appearantly it is a command line prompt. Sorry i'm not much more help.

  11. #11
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    i pressed CTRL ALT DELETE and then it asked me for permision to run command prompt. I got it to work and now i am making my 20th attempt to load DM. If this doesn't work, i'm getting a razor LOL not

  12. #12
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    Re: Please help! Desktop software 4.2.2 won't work with Windows Vista

    Quote Originally Posted by troy1001
    i pressed CTRL ALT DELETE and then it asked me for permision to run command prompt. I got it to work and now i am making my 20th attempt to load DM. If this doesn't work, i'm getting a razor LOL not
    Good luck.

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