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Ive tried several times to do a clean uninstall of BB DTM, exactly in the ... RIM Desktop Software forum

  1. #1
    sooner's Avatar
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    PC wont do a clean UNINSTALL

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    Ive tried several times to do a clean uninstall of BB DTM, exactly in the thread on How to do a clean uninstall.

    Anyways it attempts to uninstall, goes through process of it all but at the end says,

    Error1316.
    A network error occurred while attempting to read from the file,
    C:\Windows\Installer\Blackberrys DesktopSoftware.msi

    Can someone tell me what this means?

    iLord is DEAD!


  2. #2
    RogerG's Avatar
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    Have you tried rebooting your PC?

  3. #3
    sooner's Avatar
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    Well I tried this last night, shut it down after a unsucssesful attempt, and just tried it again. Not sure whats up. It wont let me uninstall ANYTHING related to BB.

    iLord is DEAD!


  4. #4
    SVT Cobra's Avatar
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    I use the FREE program Revo Uninstaller.
    It WILL take it all out!

    http://www.revouninstaller.com/

    It will unistall everything for every program that you want.
    When the regular program gives an error then stops, that's when Revo takes over and gets rid of everything related to the program that you want removed.
    "Nowhere am I so desperately needed as among a shipload of illogical Humans." (Spock)

  5. #5
    sooner's Avatar
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    Thanks I will give it a whirl. post back later.

    iLord is DEAD!


  6. #6
    SVT Cobra's Avatar
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    As for the answer to your question about the specific error, it means that the .msi file is missing, corrupt or the file can't be read by the user due to security constraints.
    "Nowhere am I so desperately needed as among a shipload of illogical Humans." (Spock)

  7. #7
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    SVT, does that get rid of everything having to do with bb or just the DM?
    ~via smartphone mobile.pinstack.com~

  8. #8
    SVT Cobra's Avatar
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    Since the DM and the rest of the BB programs are actually installed separately, you chose which BB programs you want to uninstall.
    "Nowhere am I so desperately needed as among a shipload of illogical Humans." (Spock)

  9. #9
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    Just remember to follow through with the complete uninstall including the registry settings

  10. #10
    ealvnv's Avatar
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    First if you uninstall DM you will autatically uninstall any os from your pc
    Second when using Revo Uninstaller choose option 4 and will take the registries and everything related to the program you are uninstalling out from your pc...
    ~via smartphone mobile.pinstack.com~

  11. #11
    sooner's Avatar
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    Thumbs up

    All is well thank you, it got rid of all of them, which im thankful! I had OVER 2000 REGISTRIES. DTM back up and running. thanks again.

    iLord is DEAD!


  12. #12
    SVT Cobra's Avatar
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    Your welcome.
    If you have further Q's, please ask or PM me.

    ealvnv....it doesn't do that on my pc, and I have mine set to an extensive scan.
    Besides, I use loader.exe and not the DM for OS upgrades.
    "Nowhere am I so desperately needed as among a shipload of illogical Humans." (Spock)

  13. #13
    ealvnv's Avatar
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    Extrange thing SVT cuz if I uninstall DM I have to reinstall the OS too, same setting, and I use the loader.exe too
    ~via smartphone mobile.pinstack.com~

  14. #14
    SVT Cobra's Avatar
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    Do you use the default setting to do a moderate search and clean?
    "Nowhere am I so desperately needed as among a shipload of illogical Humans." (Spock)

  15. #15
    ealvnv's Avatar
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    No I use the extensive scan, option for when the first popup comes out...
    ~via smartphone mobile.pinstack.com~

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