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Hello, this is our organizations first post on here. Our company is Mandalay Services Corporation. ... RIM Desktop Software forum

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    MandalaySC's Avatar
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    Outlook Contacts getting Duplicated on 8700c

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    Hello, this is our organizations first post on here. Our company is Mandalay Services Corporation. We have many employees who have been supplied Blackberry 8700c's.

    Our current problem is one of our employees has been adding new entries in his Outlook contacts and when he syncs his 8700c to outlook, it is duplicating contacts. I.e. he has added Jon Doe on his 8700, and he adds Jon Doe in his outlook, and when they are synced he then has Jon Doe listed twice in his contacts.

    Does anyone know how to align these contacts so that they are not duplicated?

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    Rcbjr's Avatar
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    Re: Outlook Contacts getting Duplicated on 8700c

    MandalaySC, Welcome to PinStack.

    I'm not sure, but he may have to delete one of the duplicate entries. He should only add them in one place or the other. Are you using Desktop sync or wireless sync? I know that with BIS and Desktop Sync, it usually asks which on I want to keep, when there is a conflict.

    Let us know if there is anything else we can do to help with this problem or your BB.

    Rcbjr
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  3. #3
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    Re: Outlook Contacts getting Duplicated on 8700c

    If the contacts are getting duplicated on the device itself then get the user to back up their data, security wipe the handheld and do an Enterprise Activation on the server.

    If the contacts are duplicating in Outlook then they will need to be manually removed.

    Also review RIM article KB-02255 to ensure the user has their intellisyc setting correct as well.

  4. #4
    MandalaySC's Avatar
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    Re: Outlook Contacts getting Duplicated on 8700c

    Our employee was syncing his 8700 through the Blackberry Desktop manager/Intellisync.
    Thank you for the replies.

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