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I loaded desktop 4.6 and installed BES to look at the redirect options. (we do ... RIM Desktop Software forum

  1. #1
    floridadomer's Avatar
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    network@etp1109.etp.na.blackberry.net-HELP!!!

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    I loaded desktop 4.6 and installed BES to look at the redirect options. (we do not have BES) Shortly after i started getting alot of these messages here at work.

    From:network@etp1109.etp.na.blackberry.net

    Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

    Body:
    This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
    BEGINETP 188
    AYz/QBQAAAAAIBAIMzE3Q0UzQ0QgEURYRElMTE1BTkBDSFAuT1JHAO GgD2BQBUNJQ0FMA0CA
    gICBAgAAMDNGN0U5Q0IzK0crMQCtbMSCz3dnLETNBMIGZtmOAB lbUmRwXRJ2Ha8BJA3qnSFr
    OILhUn1jKsFs1kSAF1XeJ4uqklTdhfo0TcpaYA9yxliTnCKkCk hxB7yRz+mkSpz8pTSb9p4o
    1me16R/ycsSebqJap3Se3+HNacxbdx7XUvM!
    ENDETP -698850006


    My CEO has ALready called me and asked mE about them. I have looked through forums and most say to unistall and reinstall desktop manager and pick the correct BIS. I have done this and still get the mesages. The option to Reconcile messages is grayed out now.
    I also read that i needed to deleted the Service books in the desktop manager. I did not know these excisted in desktop manager. How do I delete these.

    PLEASE HELP!!!

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Go into your service books ON THE DEVICE and delete the "Desktop" CICAL and CMIMIE service books.

    It it not necessary to delete the Desktop Manager, you can change the setting from Redirector to BIS using Control Panel, Add / Delete, and Modify....
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    floridadomer's Avatar
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    Quote Originally Posted by GaryF View Post
    Go into your service books ON THE DEVICE and delete the "Desktop" CICAL and CMIMIE service books.

    It it not necessary to delete the Desktop Manager, you can change the setting from Redirector to BIS using Control Panel, Add / Delete, and Modify....
    Thanks!! I have done what you suggested. the meaasage was coming through my outlook (Exchange). I just synced the BB so hopefully it will pick it up.

    Deano

  4. #4
    GaryF's Avatar
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    Keep us updated of you continue to have issues but that should take care of it....
    BlackBerry® Certified Support Specialist
    The Shark Tank

  5. #5
    floridadomer's Avatar
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    Quote Originally Posted by GaryF View Post
    Keep us updated of you continue to have issues but that should take care of it....
    Thank you Gary sooo much! It has gone away!

  6. #6
    jkai2188's Avatar
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    i sat on the phone with rim for 4 and a half hours to get that figured out about a year ago, but that was before i found pinstack, lol. the guy on the phone with me reffered me here

    good info

    ~via BB (wap.pinstack.com)~

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