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Ok, so, I've been following the beginner's guide pretty well.... but there's a problem. EVERY ... RIM Desktop Software forum

  1. #1
    E. Brock's Avatar
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    Question Network Error

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    Ok, so, I've been following the beginner's guide pretty well.... but there's a problem.


    EVERY time I try to install the Desktop manager or the USB drivers, I get this error code:

    ERROR 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software.msi


    I looked and I couldn't find the folder that it wants at all.



    Am I doing something wrong? By the way, I'm using Windows Vista Home Premium.


    Any help would be greatly appreciated.

  2. #2
    Rvg2151's Avatar
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    Re: Network Error

    RIM Has A Support Post For It

    http://www.blackberry.com/btsc/searc...200%2042098070


    Problem

    While upgrading from a previously installed version of Desktop Manager, the following error appears in InstallShield:Error 1316.

    Cause

    InstallShield is using the installation files from the previous version of Desktop Manager.

    Resolution

    Resolution 1
    Uninstall the previous version of the Desktop Manager and install the new version. You can uninstall the previous version with either Add/Remove Programs or the Windows Installer Cleanup Utility.
    Note: Try Add/Remove Programs first. If the Desktop Manager does not appear in the Add/Remove Programs list or if the program does not uninstall properly, try the Windows Installer Cleanup Utility.
    To uninstall Desktop Manager with Add/Remove Programs
    1. Close BlackBerry Desktop Manager.
    2. Open the Control Panel and double-click Add/Remove Programs.
    3. Select BlackBerry Desktop Software and clickChange/Remove.
    4. In the InstallShield Wizard window, clickRemove and Next.
    5. In the Confirm Uninstall window, clickOK.
    6. In the InstallShield Wizard window, clickFinish.
    To uninstall Desktop Manager with the Windows Installer Cleanup Utility
    1. Download the Windows Installer Cleanup Utility from the Microsoft Help and Support site.
    2. Install the utility on the personal computer.
    3. Run the utility.
    4. Find and select the previous installation of Desktop Manager in the list of programs.
    5. Click Clear.


    Resolution 2
    Rename the InstallShield folder, and reinstall Desktop Manager.
    1. Go to C:\Program Files\Common Files\
    2. Right-click the InstallShield folder and select Rename.
    3. Rename the folder InstallShield_old.
    4. Install Desktop Manager.

  3. #3
    E. Brock's Avatar
    E. Brock no está en línea Stack level 1
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    Re: Network Error

    Thanks!


    What makes this funny?


    I've NEVER had to install this program on this laptop before. EVER. Weird.

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