Results 1 to 3 of 3

On a computer logged on as a domain user I try to run media manager ... RIM Desktop Software forum

  1. #1
    jwewing23's Avatar
    jwewing23 no está en línea Stack level 1
    Join Date
    Apr 2007
    Posts
    2

    Need help with media manager runtime error

    Advertisement



    On a computer logged on as a domain user I try to run media manager from the RIM desktop manager, I get a runtime error and then media manager closes. This does not happen if I am logged on the computer as a local user.

    This is probably a permission issue, can anyone help? I am running Desktop Manager version 4.3

  2. #2
    marcsilva2's Avatar
    marcsilva2 no está en línea Stack level 1
    Join Date
    Dec 2007
    Posts
    1

    Re: Need help with media manager runtime error

    I don;t think there is a solution yet. I have had the excat same issue. SUcks I have to login locally to swap the music around on the blackberry. You can't even install v4.3 on a domain account. you have to install on a local account, run it, then login on a domain and it will run, but still without roxio (you still get the runtime error).

  3. #3
    bradley1496's Avatar
    bradley1496 no está en línea Stack level 1
    Join Date
    May 2008
    Posts
    2
    FOUND THE SOLUTION! I just spend two hours on the phone with T-Mobile and blackberry support. This is how you fix it.
    I removed the entire Roxio folder but you can just do the manager folder...

    1. Close all open applications, especially Roxio applications. if the device manager is set to open on startup disable it. (right click on the BB device Manager next to the clock and uncheck the box at the bottom.) Restart your computer.
    2. DO NOT OPEN THE DEVICE MANAGER.
    3. Open 'my computer'
    4. Double click on the 'C:' drive and browse to 'C:\Documents and Settings\USERNAME\Application Data\Roxio' where 'USERNAME' is the name of the user you are currently logged in as. (if you don’t see the folder it is either hidden or you are using redirects) you can look up how to unhide files and folders someplace else. And your sys admin will know where the redirects are going if you are on a business network.
    5. Right click on the 'MediaManager' folder and choose rename
    6. Call the folder 'MediaManager.old'
    7. Now try launching the Media Manager
    worked perfectly for me.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •