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I recently had to send back my first bb due to a scroll ball issue. ... RIM Desktop Software forum

  1. #1
    aubrey's Avatar
    aubrey no está en línea Stack level 1
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    Question Media Manager not opening

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    I recently had to send back my first bb due to a scroll ball issue. I have synced my new one to my Desktop Manager. I went to transfer some pictures that I took recently to my picture file and I received this message

    Image file “file::C:\Program Files\Common Files\Roxio Shared\9.0\Common Resources\Shared\Generic\Images\About_RIM_Backgrou nd.png” cannot be loaded

    I couldn't find anything on the tech site to help figure out this problem. Can someone please help with this?? It's very frusterating because it worked great before.

  2. #2
    cherrichiodo's Avatar
    cherrichiodo no está en línea PINStacked!
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    aubrey, have you tried a fresh download from the CD that came with your BB? not sure what the differences are in the one you sent back and your new one.

  3. #3
    Lavagirl's Avatar
    Lavagirl no está en línea PINStacked!
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    If you don't have the CD aubrey you can download the latest DM (Desktop Manager)
    here:
    http://blackberryforums.pinstack.com...age_guide.html
    and maybe that will solve your media manager issues.
    Uninstall any previous versions first though. It will also prompt you to do so.
    Welcome to the Stacks!~

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