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Hi, I had installed Desktop Manager v4.6 and 4.5 on my laptop (XP). I am ... RIM Desktop Software forum

  1. #1
    rulerz2's Avatar
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    Question Intellisync "Unknown Error Reported" DM v4.6 and 4.5

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    Hi,

    I had installed Desktop Manager v4.6 and 4.5 on my laptop (XP). I am able to select "Reconcile Messages" and "Run add-in options". But when I try to "synchronize organizer data" I get an Intellisync window with the messaege "Unknown Error Reported". Initially I thought it was the version 4.6 and checked the compatibility reqs and v4.5 supported XP so I uninstalled 4.6 and loaded 4.5. But I am still getting the same error.

    I tried renaming the Intellisyc folder to IntellisyncOld, closed the desktop manager and reopened it, uninstalled and re-installed but none of them seem to work.

    Please advise on how to resolve this error. I initially had v4.3 and it worked fine as I was able to sync my calender with Outlook. Any help in this regard will be greatly appreciated.
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  2. #2
    MWPatterson's Avatar
    MWPatterson no está en línea BES Pro
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    locate mapi32.dll (c:\windows\system32\) and rename to mapi32.dll.old
    run c:\windows\system32\fixmapi.exe.

    That is what got mine working.

  3. #3
    rulerz2's Avatar
    rulerz2 no está en línea Stack level 1
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    Thanks for the response.
    I renamed 'mapi32.dll' to 'mapi32.dll.old' and ran fixmapi.exe.
    It did not start any window or return anything and I am still getting the same error.
    My BB version is 4.2.170 and desktop manager is v4.5

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