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I get the following error when attempting to install Desktop Mgr 4.3. Error 1316. A ... RIM Desktop Software forum

  1. #1
    potthoff's Avatar
    potthoff no está en línea Stack level 3
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    Install Desktop MGR Network Error - 1316

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    I get the following error when attempting to install Desktop Mgr 4.3.

    Error 1316. A network error occurred while attempting to read
    from the file
    C:\Docume*********WZSE1.TMP\Blackberry Desktop Software.msi


    I had to do the reinstall b/c my Application Loader disappeared on my previous install. I uninstalled it prior to reinstalling. I've tried multiple times and get the same message.

    Any thoughts??? Many thanks!!!

    Lis

  2. #2
    jdellasala's Avatar
    jdellasala no está en línea Device Pro
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    Re: Install Desktop MGR Network Error - 1316

    First, uninstall the app, then check out this KB to make sure everything is uninstalled. ALSO, go to your Temp directory (typically C:\Documents and Settings\loginid\Local Settings\Temp) and delete everyting there, then reboot just to make sure your machine is clean.

    When I install Desktop Manager, I use WinZip to extract the package I download to a permanent directory (I use C:\Windows\Options\BBDMxxx where xxx indicates the version) and then run BlackBerrySetup.exe from there. I'd also use Desktop Manager 4.2 SP2 without Media Manager. If you insist on using version 4.3, do NOT install the Media Manager - it's a HOG!

    Finally, make sure you choose Internet setup - not Enterprise setup.
    .
    JerryD

  3. #3
    potthoff's Avatar
    potthoff no está en línea Stack level 3
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    Re: Install Desktop MGR Network Error - 1316

    Thanks JD,

    I think I'm going to install versioin 4.2. I tried your method and I still get the error message. I'm tired of trying, and version 4.2 does what I need it to do, it's just not as "cool" looking.

    Thanks for your help!!!

    Lis

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