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Iam unable to connect my 8700g to my computer desktop manager.....it says that it cannot ... RIM Desktop Software forum

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    Iam unable to connect my 8700g to my computer desktop manager

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    Iam unable to connect my 8700g to my computer desktop manager.....it says that it cannot be detected... but i do have it connected to my usb...

    I bought this phone on Ebay....

    HELP

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Which version of DM are you using? I see that you have a Pearl and an 8700, so are you trying to sync the 8700 with 4.1 or 4.2 DM?

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Does the phone show connected. Most phones have a little lightning rod in the battery when connected. Just checking to see if it is the usb.
    "I'm the best there is. And even if you beat me, I'm still the best." -Fast Eddie Felson(The Hustler)

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by N8DBB
    Which version of DM are you using? I see that you have a Pearl and an 8700, so are you trying to sync the 8700 with 4.1 or 4.2 DM?
    I had the pearl for a week and i didnt like it so i purchased a used 8700g from Ebay.... The pearl iam selling on Ebay if you know anyone who is interested but the 8700g im trying to sync to my computer.... but when i connect it it doesnt read the USB connection and it says the the connection has not been detected.....

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by williamlc21
    Does the phone show connected. Most phones have a little lightning rod in the battery when connected. Just checking to see if it is the usb.
    and no it doesnt have it......


    i dont think its my usb on my pc because my pc is new and other connections like my ipod or camera works on that usb connection.....

    Maybe its the usb cord or my phone?

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Ok...I understand the whole eBay thing?

    To put it simpler:

    Which Desktop Manager are you using?

    The one that has 3 icons or the one that has 5 icons?

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    So when you go to (on dm) options-connection settings-select usb and detect you get that message?
    "I'm the best there is. And even if you beat me, I'm still the best." -Fast Eddie Felson(The Hustler)

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Desktop manager shouldn't matter,the dm is backwards compatable, its just that the pearl cant run 4.1.
    "I'm the best there is. And even if you beat me, I'm still the best." -Fast Eddie Felson(The Hustler)

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by N8DBB
    Ok...I understand the whole eBay thing?

    To put it simpler:

    Which Desktop Manager are you using?

    The one that has 3 icons or the one that has 5 icons?


    it shows 3 icons.

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by williamlc21
    So when you go to (on dm) options-connection settings-select usb and detect you get that message?

    yep..... what should i do?

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by williamlc21
    Desktop manager shouldn't matter,the dm is backwards compatable, its just that the pearl cant run 4.1.

    Im not using the pearl.... im using the 8700g

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Either your USB cord or your USB port.

    Try a different USB cord.

    If that doesn't work, do a clean uninstall of the DM and reinstall it and try once again.

    If those don't work, your USB port is probably jacked.

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by williamlc21
    Desktop manager shouldn't matter,the dm is backwards compatable, its just that the pearl cant run 4.1.
    Not necessarily the case. The 4.2 DM at times (many times) has trouble connecting to the 8700. Trust me. It depends on the DM's mood that day.

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by N8DBB
    Either your USB cord or your USB port.

    Try a different USB cord.

    If that doesn't work, do a clean uninstall of the DM and reinstall it and try once again.

    If those don't work, your USB port is probably jacked.
    Ok thank you so much for yoru help!

    so there is no chance that it could be the phone?

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    Re: Iam unable to connect my 8700g to my computer desktop manager

    Quote Originally Posted by krystle
    so there is no chance that it could be the phone?
    Yes...Thats what I mean by your USB port...Sorry, should have clarified.

    If your IPOD and whatever else is working, then it's not your computer USB port.

    Therefore when I mentioned USB port earlier, I was referring to your USB port on your phone.

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