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I just installed vista. I couldnt get DM4.1 to work, so i downloaded 4.2Sp1. As ... RIM Desktop Software forum

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    macr77's Avatar
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    Help Vista/DM install problem

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    I just installed vista. I couldnt get DM4.1 to work, so i downloaded 4.2Sp1. As it is installing is gives me: Error 2738.Could not access VBScript run time for custom action. Then it wont complete the install. Any advice?
    Thanks in advance.
    P.S. I tried to search for this, but for some reason the search feature is not working at the moment.

  2. #2
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    Re: Help Vista/DM install problem

    Did you try running it as the Admin? the other thing is, is your UAC off? I had trouble installing adobe cause it was off.

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    Re: Help Vista/DM install problem

    what is the UAC?

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    Re: Help Vista/DM install problem

    I just got vista myself, if it gives you the option to run the prog or app as admin , select admin.

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    Re: Help Vista/DM install problem

    uac is the user access control... ya know how vista prompts you for everything? if its off it doesnt ask

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    Re: Help Vista/DM install problem

    Ok i turned UAC off but it still gives me the same error message........... This is driving me insane. HELP!!! :::gasp:::

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    Re: Help Vista/DM install problem

    Did you uninstall the 4.1 before trying to install the 4.2sp1... I found this... see if this works... Go to start, accessories and the right click on command prompt and click “run as administrator”, next type “cd C:\Windows\System32″ Then type “regsvr32 vbscript.dll”. It should then confirm that vbscript has been registered.

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    Re: Help Vista/DM install problem

    still not working..... HELP!!!!

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    Re: Help Vista/DM install problem

    Did you try to completely uninstall Desktop Manager and reinstall it? Also, are you installing Desktop Manager 4.2sp1 from the BB website?

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    Re: Help Vista/DM install problem

    yeah 4.2sp1 i am going to delete it and re download it i guess

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    Re: Help Vista/DM install problem

    wow i think i am in love Stacey your amazing!!!

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    Re: Help Vista/DM install problem

    Quote Originally Posted by djay3000
    wow i think i am in love Stacey your amazing!!!
    unfortunately that doesnt help my problem any, but hey, props to you stacey

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