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Ok I feel like an airhead but I have to ask for help. I have ... RIM Desktop Software forum

  1. #1
    MelissaSue's Avatar
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    Question Help Please?!?!?!

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    Ok I feel like an airhead but I have to ask for help. I have tried and tried to download the desktop manager for my BlackBerry 8100 and I keep getting an (Error 2738. Could Not Access VBScript run time for custom action). I don't know what I am doing wrong. If someone could please help me that would be great thanks so very much.

  2. #2
    buildingbeautif's Avatar
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    Re: Help Please?!?!?!

    Do you have a password enabled on your phone? If so, try disabling it and reconnect your blackberry. If all else fails, try redownloading the software.

  3. #3
    cherrichiodo's Avatar
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    Re: Help Please?!?!?!

    are you installing it from the CD provided?

    try the link in the OP of this thread
    http://blackberryforums.pinstack.com...age_guide.html

  4. #4
    MelissaSue's Avatar
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    Re: Help Please?!?!?!

    I don't know if I have a password on my phone and I am downloading it from the BlackBerry website. I am so lost. :cry:

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    kentrg's Avatar
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    Re: Help Please?!?!?!

    u on vista?

    Vista for some reason dosnt register VBScript. What you have to do is first of all find where vbscript.dll is, mine was in C:\Windows\System32, but I think it changes dependant on your version. Next you need to go to start -> accessories and the right click on command prompt and click “run as administrator”, next type “cd C:\Windows\System32″ (replace the dir if its differnt for you) and then type “regsvr32 vbscript.dll”. It should then confirm that vbscript has been registered and everything should work.

  6. #6
    MelissaSue's Avatar
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    Re: Help Please?!?!?!

    Yes I am.

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    Re: Help Please?!?!?!

    follows those instructions above. edited

  8. #8
    MelissaSue's Avatar
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    Re: Help Please?!?!?!

    Ok I'll give it a try and let you know what happens. Thanks very much for your help.

  9. #9
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    Re: Help Please?!?!?!

    Thanks so very much kentrg it worked!!!!!

  10. #10
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    Re: Help Please?!?!?!

    awesome enjoy

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