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Hello all...I am brand new to blackberrys...I just got a pearl 8100 from Rogers in ... RIM Desktop Software forum

  1. #1
    CCM Pro's Avatar
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    Help...application loader wont work

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    Hello all...I am brand new to blackberrys...I just got a pearl 8100 from Rogers in Canada...I am completely confused. I inserted the CD to install DM and then I get to Application Loader and click on it, it finds the correct USB port and says this:

    The Blackberry Desktop software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator.

    What does this mean?

    Do i not need this to transfer songs and ringtones I downloaded as well as themes I saved and unzipped?

    Any help would be appreciated.

  2. #2
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    Re: Help...application loader wont work

    It means you have to download and install the OS for your BB onto the PC. You can find them here: http://blackberryforums.pinstack.com...f_09jan08.html

  3. #3
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    Re: Help...application loader wont work

    I did that and then when I clicked on it after downloading it it says "error reading setup initialization file" and it won't open??

  4. #4
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    Re: Help...application loader wont work

    try re-downloading, it sounds like it is corrupt after downloading. You can also download the latest version from here: https://www.blackberry.com/Downloads...C068A355BBA31A

    After downloading and installing, delete the vedor.xml file located in C:\ProgramFiles\Common Files\Research In Motion\App Loader and then run DM, this will most likely want to upgrade the device OS. If it does let me know and we can walk you through that also.

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    Re: Help...application loader wont work

    ok I will try that now thanks so much for your help!!

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    Re: Help...application loader wont work

    Just so I know am I downloading the software for Blackberry 8100 or the desktop software that in at the top of the drop down?

  7. #7
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    Re: Help...application loader wont work

    the OS for the BB for the 8100

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    Re: Help...application loader wont work

    See if this thread helps clarify what doughdaddy is trying to help ya with:
    http://blackberryforums.pinstack.com...ere_found.html
    See the Official Latest OS threads updated regularly for All Devices.
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  9. #9
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    Re: Help...application loader wont work

    THANKS ALL!!! I FINALLY got it to work! Now I am have to figure out a bunch of other things...I will put up a new post with all my newbie questions if I cannot find answers searching.

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