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Hello all, Just upgraded to the pearl and need to upgrade the desktop manager. Problem ... RIM Desktop Software forum

  1. #1
    ffmike's Avatar
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    Error installing Desktop Manager

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    Hello all,

    Just upgraded to the pearl and need to upgrade the desktop manager. Problem is that when I try to run the install, i get the following error. "1607 - Unable to install installshield scripting runtime"

    I have tried this both with the CD and download from the bb site.

    Any ideas?

    Thanks,
    Mike

  2. #2
    glehman85's Avatar
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    Re: Error installing Desktop Manager

    sounds like you need to update your isscript engine on your computer. let me find you a link

  3. #3
    glehman85's Avatar
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    Re: Error installing Desktop Manager

    here, i found this for you just now

    http://consumer.installshield.com/kb.asp?id=Q108340

    id love to stay and help you, but i have to leave the house for a bit

  4. #4
    ffmike's Avatar
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    Re: Error installing Desktop Manager

    Thanks for the link I will try it

  5. #5
    glehman85's Avatar
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    Re: Error installing Desktop Manager

    let me know here if you still have problems after updating

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