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I hope I am posting this in the correct location as I yet to figure ... RIM Desktop Software forum

  1. #1
    rxmaker1's Avatar
    rxmaker1 no está en línea Stack level 2
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    DM 4.6 Profile error code while backing up 8330

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    I hope I am posting this in the correct location as I yet to figure out some of the new settings. I have a 8330 w 4.3 OS that I am preparing to upgrade to the new sprint os 4.5.. I tried to do a desktop backup as usual only it stopped and would not complete the backup once it got to the Profiles database section. I got an error code stating communication error with device retry.. This is the first time I had seen that happen I downloaded and installed. DM 4.6 and got the same result. I can go to the advanced settings and backup file by file but the profiles database will not with a backup not completed?? I do not want to start the OS upgrade if my backups are not correct. Does anyone have a work around or advice? I would be very grateful.
    ~via smartphone mobile.pinstack.com~

  2. #2
    moderncowboy's Avatar
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    Honestly if it is just the profiles and you can do the rest I wouldn't worry to much about it. You have tried all of the steps I would have tried and they didn't seem to work for you. If you decide to do the upgrade try going to c/program files/common files/research in motion/app loader and run the loader file from there. Sometimes doing this, when it starts the install it will do the back ups without the errors.

  3. #3
    dgburns's Avatar
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    Rather than DM, locate "loader.exe" where your new 4.5 OS installed I fond it does a better job of backup and restore when doing an OS upgrade than DM does.
    Hope that helps.
    ~via smartphone mobile.pinstack.com~

  4. #4
    moderncowboy's Avatar
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    I think there is an echo in here..lol. Did you ever get it worked out rx?
    ~via smartphone mobile.pinstack.com~

  5. #5
    rxmaker1's Avatar
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    Yes and. No I changed some of the setting on DM 4.6 (I was actually still using 4.5) So resolved that. I am a little gun shy about doing the OS upgrade. My whole life is on this BB. If I brick it I will be in withdraw. Hey modern do you know if the Med professionals forum still exists I havnt been getting updates. Thank You all for your help it is much appreciated.
    ~via smartphone mobile.pinstack.com~

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