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Each time I try to upgrade Desktop Manager it keeps asking me for the original ... RIM Desktop Software forum

  1. #1
    VanillaEps's Avatar
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    DM 4.2 upgrade to 4.3

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    Each time I try to upgrade Desktop Manager it keeps asking me for the original 4.2 CD. I don't have the CD! When I try to download 4.2 from the website in the hopes of repairing the errors in 4.2, I get the same request. So I can't remove, upgrade, or repair 4.2 on my computer without the godforsaken disk.

    What are my options?

  2. #2
    GaryF's Avatar
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    Re: DM 4.2 upgrade to 4.4

    Sounds strange...

    I suggest you uninstall any desktop manager you have on your PC and download a new copy. RIM's download site is here:

    https://www.blackberry.com/Downloads...93E4F3BB068C22
    BlackBerry® Certified Support Specialist
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    VanillaEps's Avatar
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    Re: DM 4.2 upgrade to 4.4

    Quote Originally Posted by GaryF View Post
    Sounds strange...

    I suggest you uninstall any desktop manager you have on your PC and download a new copy. RIM's download site is here:

    https://www.blackberry.com/Downloads...93E4F3BB068C22
    Tried that and it keeps asking for the damn 4.2 CD. I don't know what its problem is. I need to completely get rid of this thing. It's gotta be a manual removal.

  4. #4
    anuj's Avatar
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    Re: DM 4.2 upgrade to 4.4

    first uninstall it and then go to start up menu then run... put regedit and press enter.
    delete 'blackberry' and 'research in motion' folders from there.
    once done, install fresh copy of DM....

    let me know, how it goes...

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