Results 1 to 8 of 8

I had DM 4.2 installed and working perfectly along with Lotus Notes 7.0.2 - Upgraded ... RIM Desktop Software forum

  1. #1
    KJinTexas's Avatar
    KJinTexas no está en línea Stack level 2
    Join Date
    Feb 2007
    Posts
    28

    DM 4.2 Mail System interface Library error

    Advertisement



    I had DM 4.2 installed and working perfectly along with Lotus Notes 7.0.2 - Upgraded to Notes 8 and get the following error every time I open DM.

    The mail system interface library could not be loaded.
    Please ensure that the mail system client software is installed.

    [Error code: 0x0000007e]


    I have tried Repair and even uninstalled and reinstalled DM - I get the same error. The Notes upgrade was not a custom install and installed on top of 7.0.2.

    What is DM looking for and how do I point it to my mail?

  2. #2
    hayden's Avatar
    hayden no está en línea Stack Mod
    Join Date
    Jul 2004
    PIN/ID
    ask
    Posts
    12,440

    Re: DM 4.2 Mail System interface Library error

    here's the fix:
    Problem

    You receive the following error when starting the BlackBerry Desktop Manager:
    The mail system interface library could not be loaded. Please ensure that the mail system client software is installed.
    [Error code 0x0000007e]



    Cause

    The path to the notes.ini file is incorrect or does not exist in your computer’s environment variables.


    Resolution

    Add the path to the notes.ini file by performing the following steps:
    Warning: Modifying the computer environment variables can result in unexpected system behavior. Document the existing values prior to implementing any changes.
    1. On the Start menu, click Settings>Control Panel>System.
    2. In System Properties, click the Advanced tab.
    3. Click Environment Variables.
    4. In the System Variables section, selectPath from the list.
    5. Click Edit, and in the Path field, type the path to the notes.ini file before the existing information in the field.
    6. Restart your computer.
    7. To check that the Registry is populated with the version of Lotus Notes, open the Windows Registry by clickingStart>Run and typeregedit. Press Enter.
    8. Go to HKEY_Local_Machine>Software>Notes.
    9. Check for the version of Lotus Notes listed. For example, 5.0, 6.0.
    10. If there is no version of Lotus Notes listed, you may want to remove and re-install Lotus Notes on the computer to create the entry.

  3. #3
    KJinTexas's Avatar
    KJinTexas no está en línea Stack level 2
    Join Date
    Feb 2007
    Posts
    28

    Re: DM 4.2 Mail System interface Library error

    I added the path in system variables and it works like a charm - I am humbled by your greatness!

    YOU ROCK!

    Thanks!

  4. #4
    Smartstream-stp's Avatar
    Smartstream-stp no está en línea Stack level 1
    Join Date
    Aug 2007
    Posts
    6

    Re: DM 4.2 Mail System interface Library error

    OK I am most proberlby missing something here but.....

    I ahve added system Variable
    Variable Name Lotus_notes
    Varible Value c:\program files\IBM\Lotus\Notes

  5. #5
    Smartstream-stp's Avatar
    Smartstream-stp no está en línea Stack level 1
    Join Date
    Aug 2007
    Posts
    6

    Re: DM 4.2 Mail System interface Library error

    Guys I am a prat! Mis read the details and missed the fact that you add to Path rather than a new Variable so accept my apologises for making you read a usless message!!

  6. #6
    shouze's Avatar
    shouze no está en línea Stack level 1
    Join Date
    Nov 2007
    Posts
    1

    Re: DM 4.2 Mail System interface Library error

    Thank you so very, very much for responding to this question. I too encountered with problem with a remote support person and Google'd the error message, located your posting and it was the solution to our problem.

    Thank you again!

  7. #7
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
    Join Date
    May 2006
    PIN/ID
    PM - Ask
    Posts
    14,848

    Re: DM 4.2 Mail System interface Library error

    Welcome to PinStack shouze.

    Glad that the forum could help you.

    Let us know if there is anything else we can do to help with your BB.

    Rcbjr
    You Ask, We Will Answer
    Can’t Install theme via DM?No Additional Apps Found for Your Device
    Links to Usefull KB Articles

  8. #8
    kennyv's Avatar
    kennyv no está en línea Stack level 1
    Join Date
    Feb 2008
    Posts
    7

    Re: DM 4.2 Mail System interface Library error

    I'm having the same problem using Outlook 2007. I tried the fixes mentioned previously, but it didn't work. I have no idea what information, colons, semi colons, etc., to enter or where to find what I'm supposed to enter. Thank you.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •