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I'm stumped. Running Win XP with DM 4.2 and using a Pearl. Last synced a ... RIM Desktop Software forum

  1. #1
    TravisMLC's Avatar
    TravisMLC no está en línea Stack level 1
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    DM4.2 crashing after Outlook Tasks

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    I'm stumped. Running Win XP with DM 4.2 and using a Pearl. Last synced a couple days ago with no problem. Only unusual thing is I installed an iPod Touch and got a MacBook Pro which I successfully networked wirelessly with my system. Both of those things could be red herrings.

    My problem is that I can't complete a sync with Outlook. DM loads, recognizes the Pearl, and makes it to "Processing Handheld Tasks" after which I get a BB DM Error, and the Error Signature is

    AppName: desktopmgr.exe AppVer: 4.2.2.14 ModName: iltif32.dll
    ModVer: 5.5.1.243 Offset: 0004941a

    Once I close the messages DM shuts down.

    I looked through this forum & couldn't find anything similar. I did find a post that led me to PtTrace. It doesn't identify a specific record that is causing a problem, but it does have some screwy messages toward the end of the process. They are as follows:

    15:49:01.015: Starting Standard Sync
    15:49:01.031: Phase=10, User=23e94a7b: Reading data from Handheld Tasks
    15:49:01.375: Finished Reading 6 Records + 0 Deletes + 0 Unchangeds for User=23e94a7b from Handheld Tasks (fast sync input)
    15:49:01.375: Phase=20, User=23e94a7b: Reading data from Microsoft Outlook Tasks
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    Wed Feb 06 15:49:01 2008: Error FindIDMatch anomaly ignored..-718.0 at D:\TEMPDIR_5154\se_5x_engine\iltif2\tif97.cpp line 273
    15:49:01.468: Finished Reading 5 Records + 0 Deletes + 11 Unchangeds for User=23e94a7b from Microsoft Outlook Tasks (slow/medium sync input)
    15:49:01.468: Phase=30, User=23e94a7b: Writing data into Handheld Tasks

    I already tried upgrading DM to 4.2 SR2. I didn't uninstall the old 4.2 first, but the "upgrade" doesn't seem to have made a difference. Any ideas?

  2. #2
    Lavagirl's Avatar
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    Re: DM4.2 crashing after Outlook Tasks

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  3. #3
    o1sowise's Avatar
    o1sowise no está en línea Stack level 3
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    Re: DM4.2 crashing after Outlook Tasks

    It looks like you only have a handful of tasks, I would suggest deleting (or moving them somewhere else) one at a time until you find the one IntelliSync doesn't like. Maybe even move them all out at first, and see if it works then...

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